ThaiNGO

IIE/Southeast Asia is a branch of the Institute of International Education (IIE), a private, non-profit education organization headquartered in New York. Founded in 1919, IIE is the oldest and largest educational exchange agency in the United States. It is best known for administering the Fulbright and Humphrey Fellowship Programs on behalf of the U.S. Department of State.

Working place: Institute of International Education/Southeast Asia, Bangkok, Thailand

JOB DESCRIPTION

Purpose of Position:

The Program Assistant provides administrative and operational support to all functions of the English Language Assessment activities within the IIE Southeast Asia office.  This includes providing customer service for clients in Thailand and the surrounding region. The position is based in Bangkok, Thailand.

To be considered for this position, applicants must hold valid authorization to work in the Kingdom of Thailand.

Essential Duties and Responsibilities

Proactively correspond with existing and potential clients. Maintain client relationships; escalate non-standard issues to management as needed. 

Support logistics and administration of regional activities.

Manage and administer product ordering, inventory, and shipping systems.  This involves packing, lifting, and carrying boxes weighing up to 30 kg on a daily basis and occasionally transporting materials to the post office and other locations within Bangkok.

Maintain up-to-date contact list for past, current, and potential clients.  

Score tests and execute requisite follow-up activities. 

Record sales and cash receipts. 

Prepare monthly sales and inventory reports. 

Serve as test proctor; deliver proctor trainings to clients.

Participate in fairs and other public events to reach wider audiences with information about assessment services and the overall work of IIE/SEA. 

Responsible for complying with applicable contract and sponsor requirements and following all IIE policies and procedures. 

Performs other related duties and functions as assigned.

JOB REQUIREMENTS

Education/Experience:

Undergraduate degree; 1-­2 years of administrative experience

Fluent speaking/reading/writing in Thai and English is required. Non-native English speakers must provide a copy of a valid TOEIC score of at least 800 (or equivalent)

Ability to organize, process, and complete multiple tasks under strict deadlines

Strong judgment and ability to solve problems independently

Proficient in Microsoft Office (Word, Excel, and PowerPoint) and database management. Knowledge of contact databases and CRM systems a plus.

Professional and mature demeanor

Ability to focus on details and a strong commitment to quality

Excellent interpersonal and communication skills

Ability and willingness to travel within designated local region, and possibly internationally, if requested

To apply, please send your CV with a photo along with contact details of at least two references and a cover letter to Mr. Sinchai Lekwanitchakul (SLekwanitchakul@iie.org) and/or Ms. Sarinthorn Jedsadaapimuk (SJedsadaapimuk@iie.org).  The application deadline is the close of business on 30 September 2016. Only shortlisted candidates will be contacted.

For more information please contact: Mr. Sinchai Lekwanitchakul, Assessment Division, Institute of International Education (IIE/Southeast Asia), 6th Floor, Maneeya Center North, 518/3 Ploenchit Road, Pathumwan, Bangkok 10330, Thailand, Tel: 02-652-0653 Ext. 115, Fax: 02-652-0633, Website:http://www.iie.org/Offices/Bangkok