ThaiNGO

ActionAid Thailand is URGENTLY looking for

Retention Assistant (Call center)

Salary Range: THB 23,279 - 27,381 per month

Benefit: Performance bonus, Social security, Life insurance, Health and Accident insurance, provident fund and annual leave 21 days

Contract: one-year fixed term contract, with possibility of extension, subject to availability of funds

Location: Bangkok, Thailand

The Organization

ActionAid is an international organisation, working with over 25 million people in more than 40 countries for a world free from poverty and injustice. ActionAid Thailand (AAT) is part of the ActionAid International Federation and has been working with people and communities in Thailand for a decade addressing issues related to poverty, human rights, education, and women’s and youth’s empowerment.

The Position:

The position’s role is Assistant to the Fundraising Manager in administrative work and Coordination with Donors, potential Donors and External Agencies/suppliers.

Key Responsibilities:

Technical specific

60% Support the Fundraising team as designated Call-Center staff, the touch point for incoming and out-going phone calls.

• Manage Out-Going & In-coming calls:
• Coordinate on the supporter Retention Database system relating to incoming and outgoing donor telecommunications/communications.

20% Develop Monthly Reports relating to Cancellations/Up Grades/Down Grades and Telemarketing Analysis Reports etc.

20% Support the Fundraising Manager and team on the day-to-day administrative work

• Purchasing vouchers/documents etc.
• Coordination with external Agencies by assisting in Marketing Support Materials
• Coordinate and work with Suppliers for product sourcing, product development, production and pricing.
• Support Fundraising team in database administrative management.
• Handle distributions of materials and gifts to supporters via postal services and emails
• Coordinate site visits for fundraisers and supporters etc.

 People Management

Effective work relationships with Donors, potential donors plus internal and external parties.

System, Policies and Procedures Management

• Adhere/Comply with approved organisational policies and procedures
• Create and maintain filing systems (soft and hard) to support the fundraising program so that they can be easily accessed and referred to.

Annual Planning and Budgeting

• Provide administrative monthly specific reports and quarterly reports.

Monitoring and Evaluation and Reporting

• Maintain an accurate and up-to-date database in related fields and ensure that the data is captured in accordance with reporting and M&E requirement

Audit and risk management

• Report any risk in own area of work that does not comply with organisation policy, procedures

Qualification & Experience

• Thai nationalitywith good English communication skills in both written and spoken
• Bachelor’s degree in administration or other relevant area
• Minimum of 3 years experiences in call center, office admin or secretarial
• Fresh graduate student are welcome to join as trainee
• Knowledge of procurement, travel and administrative tasks
• Good computer skills especially Microsoft Excel, Word, PowerPoint.
• Skill in Photoshop, Illustrator etc. is a plus.
• Work on own initiative with minimum supervision
• Able to work under pressure and tight deadlines
• Experience in Public fundraising is a plus

Application Procedures

Sending e-mail to Jobs.thailand@actionaid.org by 24 March 2019 

- Subject: Position you are applying for

- Document required: Updated CV and cover letter

- Content: Describe of how you met requirement of this position, two referees

We respect all applications but we will respond only to the shortlisted candidates.  These positions are open for THAI nationality only.

For more details of each position, please call us at 02-279-6601-2 Ext. 103.