ThaiNGO

Organization : Host International Thailand (CRSP – Peace Way Foundation)

Position Announcement: Program Manager 

Position Type : Full-time; 40 hours/week Location: Bangkok, Thailand

Reports to: Country Manager

Date: 18 January 2019

Deadline for Applications: 31 January 2019 (23:59 Bangkok time)

Interviews: To be held on a rolling basis until filled

Start date: February 15, 2019

About Host International

Established in December 2016, HOST International is a not for profit company limited by guarantee committed to working wisely, creatively and carefully to help create a better, safer future for displaced people and host communities around the world.

There are more than 65 million displaced people in the world and fewer than 100,000 resettlement places annually. Most displaced people are subject to long-term displacement in countries that are unwilling or unable to integrate them. HOST seeks to promote innovation and integrity in all aspects of our work whilst promoting diversity and cooperation among the people and communities that we work with.

Through strengths based and trauma informed approaches we provide education and support services to improve the livelihoods and independence of refugees and asylum seekers whilst assisting host countries to integrate them peacefully.

About the Program Manager

The Program Manager is responsible for the day to day management of an alternative to detention (ATD) case management program for asylum seeker and refugee children and families in Bangkok, Thailand. This includes providing guidance and direction, ensuring performance and budget targets are met, and providing regular supervision to case managers. The Program Manager will represent HOST International in relevant internal and external coordination forums, ensuring adequate visibility, and promotion of the program, and other HOST International livelihoods, durable solutions, protection and education initiatives in Thailand.

Reporting to the Country Manager this position will also contribute to planning and development of programs and associated policy whilst ensuring that practice remains consistent with HOST values, mission and policies.

Responsibilities

• Provide leadership on professional frameworks for quality service delivery and duty of care to HOST clients in Thailand;

• Oversee the development and implementation of case plans, case plan amendments, transitional care plans, pre-exit plans and exit processes including regular reviews;

• Support Case Managers in providing high level initial needs assessments and case management planning, ongoing assessment and individualised support to clients with complex needs and their family members based in a way that empowers clients to find appropriate solutions, promotes independence, fosters hope, humanity and dignity and improves opportunities;

• Participate in recruitment and performance review activities and provide leadership and regular supervision and support to staff to ensure that high quality, consistent and culturally appropriate casework and support is being delivered to all clients;

• Leading on crisis intervention and service delivery to clients requiring significant support and escalation of significant risk situations;

• Ensure integrity of client related documentation and data entry procedures and ensuring that information is up to date in HOST International’s client case management system;

• Develop and maintain positive, collaborative relationships with government, partners and key stakeholders to enhance the effectiveness of the service delivery model and to promote understanding and awareness of services and on issues affecting clients;

• Contribute to client and community engagement activities that promote the work of HOST and seek regular feedback on services;

• Contribute to the development of service planning, delivery and evaluation, to enable the HOST International team to deliver quality, best practice and innovative services within program timelines and KPIs; and

• Identify opportunities for donors and/or new protection interventions and support in assessments and developments of new project proposals

Qualifications

• Tertiary qualification in social work, psychology, or related discipline;

• Demonstrated experience in leadership, mentoring and providing supervision to staff;

• A minimum of 5 years’ experience within the human services sector including experience working with clients with complex needs or heightened vulnerability;

• Demonstrated experience working in a professional capacity with culturally and linguistically diverse and/or Refugee backgrounds;

• Highly developed written and oral Thai and English communication skills and competence in use of Microsoft Office and online data systems; and

• Strong analytical and negotiation skills with demonstrated ability to prioritise, work to deadlines and manage complexity

Full-time members of staff at Host International Thailand receive:

• 20 days of paid vacation in their first year

• Paid public holidays based on duty station

• Health and Accident Insurance

Interested applicants should submit the following in English to be considered for this vacancy:

• One page cover letter including:

1) the position you are applying for

2) description of relevant experience and qualifications

• Résumé/CV

• Contact details (phone and email) for two references

Please submit the requested items in one PDF or MS Word file to annaparinya@crspthailand.com.

Please title the email “Program Manager” Zipped files will not be opened. Applicants that do not include all of the requested items will not be considered. We will only contact applicants we wish to interview.