ThaiNGO

Knowledge Management Coordinator

Communications and Knowledge Management Department

Mekong Institute

Title:                            Knowledge Management Coordinator

Reporting to:             Director of Communications and Knowledge Management

Location:                    Khon Kaen, Thailand

About Mekong Institute

Mekong Institute (MI) is an inter-governmental organization owned and operated by the six GMS governments. MI began its operation in 1996. Through the years, MI shares its development work in accordance with the changing need of the GMS region. With the support from the six GMS governments, MI works together with development partners to implement various development projects including training, research and policy consultations focusing on GMS issues for a more integrated, prosperous and harmonious GMS. For more information, please visit www.mekonginstitute.org

Role of Department

The role of the CKM Department is to be the focal point for all of MI’s external and internal communications and knowledge Management. This includes:

Production of communications and for external stakeholders via public relations, publications, the website and other electronic media;

Quality control of all communication materials and formats to ensure the MI brand and identity are appropriately conveyed to external stakeholders;

Facilitation of staff and participants’ access to MI’s knowledge assets;

Managing the alumni and consultant data bases and communications with alumni; and,

Providing staff and participants with knowledge services and related technical support.

Position Description

Reporting to the Director of CKM (Communications and Knowledge Management Department), the Knowledge Management Coordinator contributes to strengthening MI’s knowledge management and information systems. S/he will assure the accuracy and timeliness of deployed knowledge, improving organizational performance by improving information sharing and collaboration.  The Coordinator is responsible for content placement and content quality utilizing innovative methods of knowledge delivery; a wide degree of creativity and latitude is expected. In addition to writing, editing, and proofreading, the Coordinator will also work closely with the IT team to maintain website standards with regard to new development. 
This role will work across departments and team members throughout the organization.

Main Deliverables, Responsibilities and Tasks

Develop and implement knowledge management strategy

Lead on the development and posting of content on MI website including drafting, editing and updating of resource materials and content for the website

To ensure documentation and learning from the website is shared and communicated effectively

Lead on the development and distribution of MI Newsletter and other publications, and facilitate information sharing and cross learning

Drafting meeting minutes, and other publications needed

Any other reasonable task requested by the Director.

Required qualifications, skills and experience

Master degree in Information, Journalism, Communications or related fields

Experience with Knowledge Management, workflow tools, knowledge representation, information architecture methodologies along with assessing the usability and effectiveness of deployed knowledge is required.

Good in English writing

Expertise in researching, developing and publishing multimedia functional and technical communications.

Strong user-centered design and research practices

Ability to articulate and document business requirements and design concepts

Experience managing software and information life-cycle

Strong cross functional and cross organizational integration skills

Proven project management, process management, and operations management skills

Willing to live and work in Khon Kaen of Thailand

How to apply

Please send your CV and cover letter to: jianping@mekonginstitute.org, and cc to hr@mekonginstitute.org . The recruitment process typically involves interviews, and a written test. Only shortlisted candidates will be contacted. Deadline for applying is end of June, 2016.