ThaiNGO

Location: Mae Sot, Tak
Country: Thailand
Employee Category: Fixed Term
Job Type: Full Time
Work Arrangement: In-person
Open to Expatriates: No

Application Deadline: 29 May 2026

Background/IRC Summary: The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is at work in over 40 countries and 26 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. The IRC has been operating in Thailand since 1975 and currently provides assistance to displaced persons in Tak, Kanchanaburi, Ratchaburi, and Mae Hong Son provinces.

Established in 1975 to assist refugees from Vietnam, Loas and Cambodia, the IRC Thailand is one of the longest-running country programs. Operating from Mae Sot with a small representational office in Bangkok, the IRC is currently supporting the transition of residents of the Thai-Myanmar refugee camps to a life of self-reliance within Thailand. IRC also provides emergency assistance to people fleeing violence and unrest in Myanmar and supports the Royal Thai Government and local civil society to strengthen climate resilience in Thailand’s southern states.

The IRC Protection and Empowerment Program work to protect and promote the rights of crisis-affected and displaced populations along the Thailand – Myanmar border by ensuring people are safe in their homes and communities, receiving timely and appropriate support after experiencing harm, and are empowered to make free and informed decisions about their lives and futures. The program supports displaced populations to build self-reliance and future planning capacity, including through employability and life-skill development. It adopts a multi-sectoral approach, coordinating legal, medical, and psychosocial services to provide comprehensive and integrated protection assistance. Gender equality, diversity, and inclusion are mainstreamed across all activities, and the program is committed to strengthening the use of data for evidence-based decision-making and advocacy to improve protection system and outcomes for displaced population in Thailand.

Job Overview/Summary:

Under the direct supervision of Protection and Empowerment Coordinator, the Senior Protection Manager is responsible for the strategic, technical, and operational leadership of individual protection response services, including Emergency Protection Assistance (EPA), GBV Case Management, Protection Case Management (PCM), Crisis Case Management (CCM), Cash for Protection (C4P), Legal Assistance, and MHPSS. The role ensures high-quality casework, strong technical supervision, safe and ethical service delivery, and effective coordination with internal and external stakeholders through the establishment of robust quality assurance systems, standardized case management approaches, and continuous staff capacity development to ensure quality case management services and adherence to standards, standardized case management approaches, and continuous staff capacity development. The Senior Protection Manager leads program development, staff supervision, and quality assurance for all individual protection interventions in the assigned area while ensuring data-driven decision-making, learning, and adaptation from case management to inform holistic protection programming.

Major Responsibilities:

Program Implementation

• Supervise the implementation of Protection Case Management (PCM) and Crisis Case Management (CCM) ensuring adherence to protection case management standards, tools, and SOPs.

• Ensure effective implementation of GBV Case Management in line with global GBV guiding principles (safety, confidentiality, respect, non-discrimination) and inter-agency GBV case management guidelines, including regular quality and service supervision.

• Lead implementation of Emergency Protection Assistance (EPA) ensuring targeting, prioritization, and delivery are aligned with vulnerability criteria and protection principles.

• In collaboration with Senior Caseworker, delivery structured and non-specialized MHPSS intervention, ensuring alignment with IASC guidelines for MHPSS and GBV Interventions and integration within case management services to support holistic responses.

• Lead capacity-building initiatives on case management and data management (GBVIMS, PCM information management) for IRC staff, partner organizations, and members of coordination working groups, ensuring effective knowledge transfer and adherence to best practices through structured capacity needs assessments, learning plans, and ongoing mentoring frameworks to strengthen technical competencies and staff performance.

• Provide oversight for delivery of cash for protection (C4P) ensuring integration within case management services and alignment with GBV minimum standards, global protection case management and cash for protection guidelines, including conducting risk and benefit analysis, promoting safe and appropriate use of C4P, and implementing mitigation measures to minimize GBV and protection risks.

• Support and supervise the Senior Caseworkers through the provision of technical supervision including structured case conferencing, case file reviews, and joint review of complex cases, to ensure quality, consistency, and adherence to case management standards. Identify service gaps, strengthen referral pathways, and guide teams to address unmet needs through appropriate, timely, and safe referrals.

• Maintain and oversee case management quality supervision, including regular file audits, supervision frameworks, and use of standardized tools to ensure service quality and compliance with inter-agency standards

Program Management and Development

• Develop and manage project spending plans, ensuring expenditures for individual response activities remain on track and compliant with IRC and donor requirements. Under the guidance of Protection and Empowerment Coordinator, ensure project budget is not over or under spent but on track.

• Work with the Protection and Empowerment Coordinator in business development, proposal development and donor reporting processes.

• Support Protection and Empowerment Coordinator in identifying situations and evidence that contribute to advocacy efforts.

• Lead analysis of case management data (e.g., GBVIMS, PCM systems) to identify trends, service gaps, and emerging risks, and translate findings into programmatic adjustments and strategic decision-making.

• Analyze trends, risks, and emerging protection issues to inform adaptive programming and strengthen targetedinterventions for high-risk and vulnerable groups.

• Ensure documentation of lessons learned, best practices, and case studies to inform program learning, donor reporting, and technical guidance.

• Lead the review and periodic updating of case management SOPs, and tools to ensure alignment with global standards, donor requirements, and contextual relevance.

Program Strategy

• Engage with IRC’s Technical Advisors on Violence Prevention and Response Unit to provide meaningful technical support and guidance into program design, implementation, and research as well as proposal development and strategy discussion to ensure alignment with the Country Strategic Action Plan (SAP) and priorities on strengthening high-impact individual assistance outcome.

• Analyze trends, risks, and emerging protection issues to inform adaptive programming in collaboration with other Senior Protection Managers and contribute to the achievement of SAP outcomes related to improved, timely, and client-centered individual assistance services.

• Lead the contextualization and operationalization of SAP priorities related to high-impact individual assistance, ensuring case management and protection services are targeted, responsive, inclusive, and focused on achieving measurable protection outcomes, aligned with identified strategic priorities.

• Use case management data, learning, and evidence to inform strategic decision-making, program adaptation, and continuous improvement of high-impact individual assistance interventions, including prioritization of high- risk and vulnerable cases, in line with SAP targets.

Partnership and Coordination

• Serve as a focal lead for coordination and technical support to partners delivering protection services, ensuring alignment with agreed quality standards.

• Represent Protection and Empowerment Program to national and local stakeholders, in close coordination with Protection and Empowerment Coordinator to develop and maintain meaningful relationships and contribute to inter-agency technical discussions, working groups, and standard-setting initiatives related to case management.

Key Working Relationships:

Position Reports to: Protection and Empowerment Coordinator

Position directly supervises: Senior Casework Officer

Other Internal and/or external contacts:

Internal: DDP, MEAL team, Health team, Operations Team, Grants and Partnership team, technical unit in regional level

External: Sub-grant partners, and local stakeholders CBOs and community leaders (if necessary).

Job Requirements:

• A university degree in Social Work, Psychology, Law

• Minimum of 5-7 years of experience in program management, humanitarian assistance, development or protection and case management. At least 3 years in supervisory or managerial capacity, overseeing teams delivering case management or protection services.

• Strong communication skills in written, verbal and presentation in Karen/Burmese and English, knowledge of Thai language an asset.

• Positive and professional attitude, including ability to lead and work well in a team setting

• Strong understanding of protection principles, safeguarding, and case management standards.

• Demonstrated experience in Case Management, MHPSS programming, managing sensitive information and upholding confidentiality.

• Interpersonal Qualities: works in a teamwork with minimum supervision, comfortable in a multi-cultural environment, flexible and able to handle pressure well.

• Proven experience in networking and coordinating with the Thai authorities, community-based organization and UN agencies.

• Ability to prioritize tasks and work under pressure and remain flexible in fast-paced environments with competing deadlines.

• Computer proficient, with experience using Microsoft Office, PowerBi, Canvas including online communication platforms such as Zoom or Microsoft team.

Working Environment: This position is based in the IRC office in Mae Sot with extensive travel to other field sites.

Standard of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, the IRC operates and enforces policies on Safeguarding (including PSEAH, Adult Safeguarding and Child Safeguarding), Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

If you are interested, please apply for this position via the link below:

https://theirc.wd1.myworkdayjobs.com/External_Careers/job/Mae-Sot-District-Soi-14-Thailand/Senior-Protection-Manager--Case-Management-_JR00003427