ThaiNGO

Contact Centre Sales Manager - Base in Chiang Mai

Multinational Eco-tour Company based in Chiang Mai, Thailand with multiple locations seeks a Contact Center sales leader to take the contact center to a new level, responsible for conceiving and executing breakthrough campaigns. 

Position Overview: 

Key job tasks/ duties/ responsibilities of Contact Center Sales Manager, "CCM” include, but are not limited to, writing scripts, developing and managing digital marketing campaigns, sales training and supervision of call center staff, overseeing upgrades to call center system and software, training, measuring and improving call center operator performance. 

Key Functions:

Prepares and presents Performance metrics/KPI information/ reports to senior management while overseeing all day-to-day call center activities.

Review budgets, expenses, revenue, payroll and other documentation, analyzing, recommending budgets, prepares forecasts, reconciliations to achieve profitable digital and contact center sales

Utilize and recommend computer programs and systems as they become available

Secondary Job Functions:

Attend and participate in strategic meetings

Suggest ways to streamline accounting processes and improve current system

Requirements:

Advanced Degree/ Bachelor’s Degree/ at least 3-5 years work experience with an emphasis in Contact center sales, Digital Marketing, Sales

Excellent written and oral communication skills, enthusiasm, managerial style, and strong knowledge of basic and advanced digital marketing processes (in Thai and English)

Must be very creative 

Strong PC skills with emphasis in MS Office; (i.e. Excel, Word, Outlook) and up-to-date call center software

Possesses strong problem - solving skills, ability to manage others and to tolerate a high level of stress

Ability to meet deadlines consistently, works well under pressure

Maintains the highest ethics and integrity

Detail oriented with proven analytical skills

HOW TO APPLY

Application letter and resume in English to hr@treetopasia.com

http://www.treetopasia.com

Our Story

Flight of the Gibbon was started in 2007 by a group of nature-loving friends inspired by the rescue and rehabilitation of a pair of sick gibbons they found abandoned in a locked cage in the northern Thailand rainforest. Today Flight of the Gibbon is a leading global eco-adventure tour operator and the number one eco-tourism attraction in Thailand, thrilling customers with spectacular rainforest ziplines that are the longest and highest in the world.

Our Mission

"Flight of the Gibbon connects people with Asia's nature, history and bygone stories while conserving nature and traditional livelihoods. Flight of the Gibbon is remembered as a once-in-a-lifetime experience with uniqueness, mystery and surprise that visitors taste, smell, see, hear and feel."