ICT Associate

Job categories IT

Vacancy code VA/2024/B0049/27760

Department/office MP, SSC, BSSC, Bangkok Shr Serv Centre

Duty station Bangkok, Thailand

Contract type Local ICA Support

Contract level LICA-6

Duration Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.

Application period 20-Mar-2024 to 10-Apr-2024

Link to apply: https://jobs.unops.org/pages/viewvacancy/VADetails.aspx?id=27760

Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.

Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.

Background Information - BSSC

The UNOPS Bangkok Shared Service Centre (BSSC) is a Shared Services Centre (SSC) unit established for the purpose of providing internal, global, cost-effective transactional services which enhance the operational capacity of UNOPS and standardize systems and procedures. The BSSC, among other functions, carries out high-quality transactional services within the area of personnel contract administration and payroll.

For young professionals, a job within UNOPS BSSC offers the opportunity to enter the United Nations system via crucial back office service delivery in an engaging and development-focused work environment as part of a dynamic and effective UN entity. BSSC jobs offer a platform of learning and exposure to UNOPS' operations and the greater UN system.

Background Information - Job-specific

The UNOPS Bangkok Support Office is a support service centre established for the purpose of providing effective admin, protocol and ITC support services to UNOPS offices located in the UN ESCAP building in Bangkok, and overall support to all UNOPS personnel in Thailand.

Working in the UNOPS Bangkok Support Office and under the guidance and supervision of the ICT Senior Associate, the ICT Associate provides support within ICT services, ensuring high quality of work, accurate, timely and proper solution to UNOPS personnel in Thailand and other remote offices when needed.

Functional Responsibilities

Summary of Key Functions:

Support to implementation and maintenance of ICT system
User support, Network/s administration
Provides administrative support
Development and maintenance of in-house applications
Facilitation of knowledge building and knowledge sharing

1. Support to implementation and maintenance of ICT system;

Provide support for the implementation and maintenance of ICT systems BSSC office.
Perform routine technical tasks including hardware maintenance, repairs, and software installations/upgrades.
Support the installation of commercial and in-house developed software and related upgrades.
Creation and customization of software packages to be rolled out to workstation.
Creation and customization of Operating system image.
Manage office equipment such as copiers, printers, and video conference units.
Facilitate the provision of computers for users, including new setups and replacements.
Develop and implement standard operating procedures (SOPs) for hardware and software maintenance, ensuring consistency and efficiency in ICT support services.
Collaborate with ICT colleagues to support the delivery of ICT services and solutions.

2. User support, Network/s administration;

Provide first-line support to users, addressing inquiries and resolving technical issues in a timely manner.
Provide day-to-day user support to the BSSC office.
Assist the team lead to provide remote support to AR/THOH and fields office in the Asia region when required.
Maintenance and administration of network infrastructure, including LAN, WAN, and wireless networks.
Provision new user accounts in Active Directory for email, internet access, and other systems.
Provide support on Google Workspace applications, such as Gmail, Calendar, Drive and other related tools.
Configure, provide support and maintenance of the video conferencing system to ensure seamless communication.
Maintenance of network and internet connectivity to ensure stable operation, availability of bandwidth, and reliable connection to the internet and HQ based systems.
Monitor network performance and bandwidth utilization, identifying and resolving issues to maintain optimal network efficiency and reliability.
Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.
Coordinate with ICT Section of UNESCAP to provide telephone system.

3. Provides administrative support;

Maintenance of an up-to-date inventory of software and hardware.
Generate ICT asset and inventory reports as necessary to track the status and availability of ICT resources.
Manage and Administrator of Document Management System (Laserfiche Servers).
Coordinate with Laserfiche support on troubleshooting, upgrades and maintenance.
Implement inventory management systems and tools to track the lifecycle of ICT assets.

4. Development and maintenance of in-house applications;

Develop and maintain Inventory application for internal use.
Assists the team in developing documentation and training materials for in-house applications to facilitate onboarding of new users, support staff and ensuring effective utilization.

5. Facilitation of knowledge building and knowledge sharing;

Participation and assistance in the organization of training personnel on ICT issues.
Contributions to knowledge networks and communities of practice.
Support the team in delivering ICT training to new personnel, equipping them with essential skills for using organizational systems and resources effectively.

Support the team in conducting regular training sessions for end-users on new technologies, software applications, and best practices to enhance their IT literacy and proficiency.

Competencies

	Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
	Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
	Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
	Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
	Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
	Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
	Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements

Education:

Completion of Secondary education is required.
First University Degree in Information Technology, Computer Science, or related field is desirable, and may substitute some of required years of relevant experience.

Experience:

At least 6 years of progressively responsible, working experience in the field of information technology and/or telecommunications and systems, preferably in an international environment, is required.
Good working knowledge of hardware/software, Microsoft Active Directory, Windows Server 2012/2016, Windows 11 and Microsoft Office 365, Google Cloud, Google Looker Studio, Google Apps Script, AppSheet is required.
Proficiency in computers and office software packages MS Office, Google Workspace and experience in handling web-based management systems is required.
Proficiency in troubleshooting hardware and software issues on desktops, laptops, printers, and other ICT equipment is desirable.
Experience with Cisco Meraki networking solutions, including configuration, deployment, and management of Meraki switches, routers, and access points is desirable.
Experience in UN system organizations is desirable.
Knowledge of UN policies, procedures and practices is highly desirable.

Language Requirements:

Full knowledge of English is required.
Knowledge of another official UNOPS language is an asset.

Contract type, level and duration
Contract type: Local Individual Contractor Agreement (LICA)
Contract level: LICA-6
Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.

For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Information

Please note that UNOPS does not accept unsolicited resumes.
Applications received after the closing date will not be considered.
Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
This position is stationed in Bangkok, Thailand which is a family duty station.

Terms and Conditions

For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.