ThaiNGO

At RECOFTC, we believe in a future where people live equitably and sustainably in and beside
healthy, resilient forests. We take a long-term, landscape-based and inclusive approach to
supporting local communities to secure their land and resource rights, stop deforestation, find
alternative livelihoods and foster gender equity. We are the only non-profit organization of our
kind in Asia and the Pacific. We have more than 30 years of experience working with people
and forests, and have built trusting relationships with partners at all levels. Our influence and
partnerships extend from multilateral institutions to governments, private sector and local
communities. Our innovations, knowledge and initiatives enable countries to foster good forest
governance, mitigate and adapt to climate change, and achieve the Sustainable Development
Goals of the United Nations 2030 Agenda.

RECOFTC is inviting candidates to apply for the position of Digital Platforms and IT Support
Officer. The successful applicant will be based in the RECOFTC main office in Bangkok,
Thailand. The contract duration is for 24 months with a possibility of extension subject to
funding availability and satisfactory performance. The position is for Thai nationals only.

Tasks and Duties
The Digital Platforms and IT Support Officer is a member of RECOFTC Knowledge
Management and Strategic Communication Unit, and works under the supervision of the Digital
Development and Knowledge Management Manager based at RECOFTC main office in
Bangkok, Thailand. The Officer supports IT infrastructure for RECOFTC and responsible in
maintaining RECOFTC’s digital platform as they are modernized in-line with the organization’s
strategy.
Specific tasks and duties include:
• Ensure connectivity and the security of RECOFTC on-site by maintaining the network
infrastructure, servers, equipment and other on-premise IT infrastructure
• Support RECOFTC’s digital transformation program and the implementation of
RECOFTC’s business operating systems working with contracted services
• Responsible for digital platforms and upgrades for Software as a Service (SaaS) and
Platform as a Service (PaaS) including in AWS and MS Azure
• Responsible for Microsoft 365 administration including user management, Exchange,
SharePoint
• Support the IT team to prepare RECOFTC’s ICT budget submission
• Support the IT team to ensure system administration and ensure that user's training
manuals are maintained and up-to-date
• Handle IT-related issues in RECOFTC’s seven country offices in the Asia-Pacific region
• Work with country account and administrative officers and project administrative officers
to provide specifications and review procurements
• Support inventory control and asset management for information technology systems
and equipment
• Apply relevant IT policies as well as ensure compliance with RECOFTC’s Policies and
Procedures, Code of Conduct, and Gender Policy
• Provide day-to-day technical support and ‘trouble-shooting’ to RECOFTC IT users’
hardware and software, including hardware movement, network and servers
• Perform any other duties as assigned by the Digital Development and Knowledge
Management Manager, and KMSC Unit Director

Qualifications and experience
Essential
• Bachelor's degree in computer engineering or any related areas
• Five years’ experience in IT system management for organizations or independent
business teams including experience in hardware and desktop software support
• Excellent IT infrastructure knowledge including hardware, server and networking
systems
• Experience with SaaS and PaaS, cloud infrastructure management and maintenance
• Experience with Microsoft 365 administration
• Good understanding of information technology support procedures, inventory
management and procurement
• Good command of written and spoken English
• Thai National only
Desired
• Experience with Microsoft Power Automate, Microsoft Power BI
• Experience with business operating systems including finance and human resources
functions
• Experience working in an international organization and non-governmental organization
environment
• Strong communications and interpersonal skills

RECOFTC’s core values
At RECOFTC, our core values are the foundation of our culture and guide all our work. In
addition to job-specific skills and experience, the applicant should possess the following
characteristics, attitudes and skills:
• Embrace innovation
• Adapt to, and learn from, challenges
• Collaborate with partners and stakeholders
• Nurture commitment, responsibility and ownership
• Prioritize sustainability
• Cultivate participation, social inclusion and gender equity

How to apply
Interested candidates are requested to submit a CV and a cover letter indicating why they are
suitable for this position, with salary expectation and current contact details of three referees,
including recent supervisors to hr@recoftc.org. Please quote the position title in the subject line
of the email. Only short-listed candidates will be notified. RECOFTC has a competitive
compensation package.
To learn more about RECOFTC, please visit our website www.recoftc.org
Applicants shall not be discriminated against based on ethnicity, religion, age, nationality,
physical disability, sexual orientation, gender identity, color, marital status, medical condition, or
any other classification protected by RECOFTC’s values and code of conduct. Reasonable
accommodation may be made so that qualified disabled applicants can partake in the
application process. Women are strongly encouraged to apply. Please inform RECOFTC’s
Human Resources in writing of any special needs at the time of application.
RECOFTC is an equal opportunity employer and the successful candidate will be selected
based on merit.
RECOFTC retains the right to offer this position at a job grade relevant to the qualifications and
experience of the selected candidate.