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Social and Behavior Change Communication Officer - EpiC Thailand



Social and behavior change communication (SBCC) is FHI 360’s interactive, participatory approach to communicating with and supporting target audiences to adopt healthy behaviors. We employ a combination of marketing, human-centered design, and behavioral sciences to ensure a holistic view of people’s desires and needs and the barriers and facilitators to behavior change. The EpiC Thailand project employs SBCC to design and implement online and offline outreach, community mobilization activities, and targeted social media campaigns to increase uptake of HIV testing, treatment and prevention services for men who have sex with men and transgender women. The Technical Officer position will work collaboratively with key community stakeholders to plan, design, implement and evaluate SBCC interventions, social media campaigns, and materials production and will provide responsive, high-quality technical leadership and technical assistance to ensure the ongoing quality of marketing and communications activities promoting HIV/AIDS services and commodities.



  • Development of SBCC components of EpiC Thailand annual workplan, with the goal of increasing demand for, and uptake of, HIV prevention, testing and treatment commodities and services.

  • Work with team on conducting annual review and revision/update of the EpiC Thailand SBCC plan.

  • Develop and implement strategies and activities for increasing uptake of HIV testing, treatment and prevention services in line with the EpiC Thailand SBCC strategic plan.

  • Develop the design, implementation and monitoring of community-level demand generation interventions targeting key populations, in close collaboration with EpiC Thailand staff.

  • Provide technical assistant for the EpiC Thailand team and implementing partners to develop, pre-test and produce communication tools and job aids based on evidence-based theories and methodologies, in line with the SBCC strategy as well as provide assistant on social media management and online marketing strategy

  • Ensure that communication materials are pre-tested, proved effective and used efficiently and by the correct target group.

  • Collaborate with other technical specialists and stakeholders beyond the project to ensure coordination of materials and communication message strategies and avoid gaps and overlaps.

  • Recruit and manage the work of any research firms, advertising agencies, public relations experts, production vendors, community mobilizers, communications staff and/or consultants hired by the project to assist with SBCC or community level work. This includes managing the functions of EpiC Thailand communications as well as building the capacity of local implementing partners to implement quality and successful demand generation work.    

  • Work with EpiC Thailand project officers to provide day-to-day management of the project’s demand generation activities.

  • Help develop, maintain, and follow the indicators set in the workplan for demand generation activities.

  • Work with M&E team to monitor and evaluate the progress and impact of demand generation and marketing activities.

  • Prepare and submit regular narrative and quantitative reports on demand generation activities for inclusion in quarterly and annual reporting.

  • Remain up-to-date and knowledgeable on new and promising developments and latest evidence-based approaches to social and behavior change communications, communicate key findings and emerging trends for EpiC Thailand staff and partners, and ensure that global best practices and innovations are reflected in EpiC Thailand demand generation approaches.

  • Represent EpiC Thailand in meetings with donors, stakeholders, and at key regional and international academic and professional fora.

  • Other duties as assigned.



  • Establishes good working relationships and collaborative arrangements with community partners, donors, governments, and other organizations to help achieve the goals of the organization and the project.

  • Builds relationships with non-affiliated public and private-sector treatment, care and support service organizations.

  • Interacts with national government, non-government organizations and international donor agencies to ensure the development of quality HIV/AIDS intervention and research programs.

  • Represents FHI 360 and makes presentations at professional meetings and conferences.

  • Communicates with stakeholders to keep them informed of the work of the organization and identifies changes required to ensure high quality programming.

  • Liaises with in-country GFATM/WHO/UNAIDS/ UNICEF/ UNDP and other relevant agencies to share information and to stimulate joint design and implementation of country level interventions.

  • Provides regular technical mentorship and capacity building to program staff, implementing agencies, government agencies, other organizations with emphasis on strengthening SBCC activities targeting key populations.

  • Program planning and administration ensures that the programs and services offered by the organization contribute to the organization's mission and reflect the priorities of the program.

  • Collaborates with other FHI 360 Senior Technical Officers to develop mutually reinforcing comprehensive interventions that complement FHI’s regional and global strategies.

  • Markets FHI 360 capabilities and prepare proposals for funding. Performs other related duties as assigned.

  • Develops reports, presentations, publications, and other materials to a high technical standard.

  • Provides input into the development and maintenance of the EpiC Thailand program management systems and tools.

  • Contributes to the annual work planning and budgeting processes.

  • Liaises with and supports partners working on SBCC activities.

  • Ensures application of FHI 360 policies and procedures to EpiC Thailand activities.



  • Comfortable working with minimal supervision, and ability to manage high volume work flow.

  • Sensitive to cultural differences and understanding of the political and ethical issues in assigned areas, e.g. reproductive health, family planning, HIV infection.

  • Knowledge of HIV/AIDS, reproductive health, family planning, public health, international development, and/or social science research with a strong focus on SBCC.

  • Financial management, research, report writing and/or analyses.

  • Experience on social media management and/or working in marketing agency is a plus.

  • Written and verbal communication skills, and editing skills.

  • Relevant language skills preferred.

  • Relevant computer software skills.

  • Resourceful through technology, research skills, and relationship building among several organization teams and units and professional organizations to resolve problems and initiate enhancements.



  • Usual office working conditions; ability to travel domestically at least 25%.



  • BS/BA or MS/MA in social science, communication, public health or related field, and 3 - 5 years relevant experience with media agency and/or international development programs and field experience especially in the field of SBCC , social media management, online marketing and/or HIV/AIDS. 


This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.



 ***   Please click HERE to apply directly via FHI 360's Career Portal   ***



FHI 360 is an equal opportunity and affirmative action employer. FHI 360 is an equal employment and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, disability, veteran status, genetic information or any other status or characteristic protected under applicable law.

Contact : / Tel: 02 2635273

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