ThaiNGO

WHO WE ARE

World Vision Foundation of Thailand is a Christian humanitarian, development and advocacy organization devoted to improving the lives of children, their families and communities by tackling the root causes of poverty. With nearly 50 years of experience in the country, we help all people regardless of race, gender, and religion. 

OUR SELECTION PROCESS

We embrace diversity, employing people from a variety of cultural and religious backgrounds. We take our child and adult safeguarding responsibilities seriously and we are committed to providing an environment that is safe for children. All successful candidates will undergo all required pre-employment checks which is inclusive of a criminal record check. Our stringent recruitment procedures make sure the safest and most suitable people work with the children in our programmes.

Come join our team in Thailand, be part of our more than 33,000 staff working in 100 countries and share the joy of transforming vulnerable children’s life stories!  

Learn more about our work at worldvision.or.th 

PURPOSE OF POSITION:

Donor Retention Specialist is designed to plan and deliver clear, data-informed retention communications and donor journeys that help donors and sponsors understand their impact, stay engaged, and continue their support over time. 

MAJOR RESPONSIBILITIES:

Retention Communications & Donor Journeys

• Plan and manage donor and sponsor retention communications across channels (EDM, APR, CEW, letters, LINE, social, direct mail, portal).
• Design donor and sponsor journeys, including timing and key messages, to support ongoing engagement.
• Develop clear content that helps donors and sponsors understand impact, sponsorship, and progress.
• Coordinate the delivery of key sponsorship and donor touchpoints (e.g. APR, CEW, other updates, donation and impact reports, media, appreciations).
• Work closely with Campaigns and Brand & Comms to ensure consistent messaging and tone.
• End Result(s):
  -    Donors and sponsors receive clear, timely, and relevant communications.
  -    Improved understanding of impact and sponsorship value.
  -    Stronger donor engagement and reduced confusion or dissatisfaction.
  -    More consistent donor experience across channels.
  -    Fewer sponsorship cancellations.

Retention Communication Support Across Teams

• Develop and provide retention communication materials for all donor-facing teams (e.g. Relationship Officers, Major Donor Specialists, HNWI, Digital and Social Media teams).
• Prepare scripts, key messages, visuals, FAQs, and content guidelines for different donor profiles.
• Ensure retention messaging is aligned across 1–1 engagement, mass communications, and social channels.
• Update materials based on donor feedback, performance data, and team input.
• End Result(s):
  - All teams use consistent, donor-centric messaging.
  - Donors receive aligned messages regardless of channel or relationship owner.
  - Stronger quality and confidence in donor engagement conversations.
  - Improved effectiveness of retention efforts across teams.
  

Donor & Sponsor Engagement Activities and Events

• Plan and support targeted engagement activities for different donor and sponsor profiles (e.g. new vs long-term, young vs older donors, sponsors vs non-sponsors).
• Organise and coordinate online and offline engagement activities, including briefings, appreciation events, and learning sessions.
• Support field visits, trips, and volunteering opportunities as part of donor engagement
• Work with internal teams to ensure engagement activities have clear objectives and follow-up.
• End Result(s):
  -  Donors and sponsors feel valued, informed, and connected beyond fundraising asks.
  -  Stronger emotional connection to the organisation’s mission.
  -  Increased likelihood of continued support, upgrades, and advocacy.

Data, Martech & Performance Monitoring

• Monitor retention performance using data, dashboards, and martech tools.
• Track engagement, cancellations, and communication response trends.
• Identify risks (e.g. low engagement) and recommend communication or journey improvements.
• Work with the Martech & Data role to improve automation, tools, and reporting
• End Result(s):
  -    Retention work is data-informed and proactive
  -    Early risks are identified and addressed
  -    Continuous improvement in retention effectiveness over time

KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor’s degree in Marketing, Communications, Business, Social Sciences, or a related field.
• Training in CRM like hubspot, donor communications, or customer engagement is an advantage.
• Familiarity with nonprofit fundraising or donor retention is preferred.
• No formal certification required; willingness to learn martech and data tools is essential.
• 3–6 years of experience in one or more of the following areas:
  o    Donor retention, donor communications, or customer engagement
  o    Direct marketing, CRM-based communications, or lifecycle marketing
  o    Fundraising or supporter engagement in a nonprofit context
• Experience working with multi-channel communications (email, LINE, letters, social).
• Experience collaborating with multiple teams (marketing, fundraising, operations).
• Experience using data to improve engagement or reduce cancellations.
• Strong writing and content planning skills for donor-facing communications.
• Ability to plan communication journeys and timing, not just single messages.
• Comfortable using CRM systems, email tools, and basic dashboards.
• Ability to read and interpret engagement and retention data.
• Basic understanding of marketing automation and martech tools
• Good coordination and documentation skills.
• Creative and willing to test new ways to engage donors and sponsors
• Required travel and/or work environment accommodations (Occasional travel to the field).
• Fluency in Thai and English (written and spoken).

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As a child focused organization, World Vision Foundation of Thailand is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision Foundation of Thailand will process the data you provide for the purposes of your application and in accordance with the World Vision Foundation of Thailand - Job Applicant Privacy Notice.

Applicants are required to send a CV and cover letter via email to <nathan_kijjaparamitkul@wvi.org> Tel. 02-022-9200 Ext.153. Applications will be reviewed on a rolling basis, with interviews scheduled with suitable candidates on a rolling basis. Any questions or requests for additional information can be directed to the emails and phone number above.