Terms of Reference

for

Service Provider for IT Support

• I. Introduction                                                                         

Plan International Thailand is required to hire outsource IT Support to provide us service in term of Manage IT System & End-users: Maintenance and Support.

2. Objective

Plan International Thailand is looking for a service provider who can support us for IT System & Maintenance.

3. Tasks

1. Providing IT staff on-site for 3 times per week
2. Taking care the computer systems as usual such as MS Windows, MS Office, E-mail, Internet application
3. Checking computer to provide a proper report with further advising via to customer
4. Taking care Anti Virus Software license procedure
5. Checking computer as of customer requirement case by case
6. Supporting solution Basic Application Program
7. Being backup an important data to all client in case of Format hard disk or replace new computer
8. Coordinating all vendors in case of warranty claim or repair for all devices in list below
9. Consulting in buying new equipments, or installing additional systems without obligation
10. Supporting general troubleshooting for the use of computers in the office
11. Maintenance mode Services Type
12. Server with Video Conference
13. Printer, Network and WiFi

4. Deliverables
5. IT Support/Maintenance of ALL Computers/ Devices (60 to 65 PC/Desktop, Printers, WiFi, Routers, and other peripheral office devices
6. IT Consultancy to reduce cost and while ensuring efficiency
7. Unlimited Remote support to ensure prompt/ quick fix of any issue
8. Inventory Management
9. Application licensing and management

V.       Schedule

• The duration of service provider is 1 year contract starting on March 1,2020 to February 28,2021
• Closing date to receive proposal will be on February 14, 2020.

VI.      How to apply

If you are interesting, please submit your proposal to Khun Supornchai Nawataweeporn and Khun Saowanit Supannon at their e-mail: Supornchai.Nawataweeporn@plan-international.org and Supornchai.Nawataweeporn@plan-international.org