ThaiNGO

Plan International Thailand

Terms of Reference for Consultant/ service Contract for Assessment on the Needs of Cambodian Migrant Workers on Usage Pattern and Behavior on Mobile Phones, Applications and Internet

1. Introduction

Plan International Thailand is currently implementing the Stopping Exploitation through Accessible Services (SEAS of Change) project through the support of Plan International Sweden, Plan International USA, Plan International Finland, Swedish International Development Cooperation Agency (Sida), Kesko Corporation, The Richard and Helen DeVos Foundation, and the Finnish Government’s Finnpartnership Programme.

SEAS of Change looks at critical entry points along the fishing supply chain to develop a multi-pronged approach to fortify it against exploitation and abuse. It envisions a fishing industry that is free from hazardous exploitative child labor and offers decent work opportunities for all, especially girls and young women among migrant populations.

Following a ‘net-to-napkin’ approach, interventions occur from source communities in Cambodia and destination communities in Thailand, to corporate engagements with retailers in consumer countries like Sweden and Finland, intermediary buyers, suppliers and brokers to promote transparency and accountability down the supply chain. Project activities aim to improve outcomes in education, livelihoods, social protection and supply chain engagement.

Due to the wide scope of the project, the implementation of SEAS involves Plan International Thailand, Plan International Cambodia, Plan International Asia Regional Office, Plan International Finland and Plan International Sweden.

1. Background

Key targeted beneficiaries of SEAS project in Thailand are Cambodian children and youth under 25 years of age, especially girls, living in Thailand’s Samutsakorn, Rayong and Trat province. However, a number of this target group has had difficulty attending activities that are directly targeted at them, due to their work commitment. Therefore they lose the opportunities to learn about their rights and entitlements.

From direct experience with the project and personal interaction with the target group, it is observed that a majority of them have difficulty accessing information from many of the valid channels. From observation, they are rather illiterate and many could not read nor write either in Khmer or in Thai. However, most of them seem to have access to smart phone, are subscribed to have mobile internet access and are active user of selected social media platforms such as Facebook or Line Messenger, etc.

SEAS project envisions that a more effective channel through which elementary and up to date information can be easily accessed to migrant workers. For example these are information about immigration law, labour laws, relevant protection and social services, as well as potential materials for self-empowerment such as language learning, lifeskills, financial literacy and even offers within the job market.

At the moment, no-one has quantify information on migrant workers’ internet penetration and how they use mobile application to access useful information.

III. Objectives of the TOR

The primary objective of the assignment is to conduct a study to inform the design and delivery of a mobile application to disseminate information on rights and personal empowerment as part of Plan International Asia’s SEAS of Change Project in Thailand.

It is expected to explore how migrant workers in Samutsakorn, Rayong and Trat, as representatives of the wider Cambodian migration population, use their mobile device to access information.

Specifically the study should discuss:

• To assess the literacy level of this sampled migrant workers;
• Internet penetration amongst migrant workers;
• Technical proficiency in looking up online information that affects their work and wellbeing, and in social media usage and behaviours;
• Dependency and perception on information they could access online;
• The costs to a migrant worker’s households for mobile internet access

The consultant/team of consultants will report findings and recommendation from the studies to the SEAS project team.

1. Tasks/Methodology

The consultant/s will be responsible for all primary and secondary data collection, and will work closely with the Project Manager and Advocacy Specialist of the SEAS of Change project. The consultants are expected to arrange all meetings with respondents themselves. However, SEAS project will facilitate initial meetings with key informants in targeted communities.

This process will involve questionnaire survey for a maximum period of three [4] weeks, engaging approximately 300 respondents who are Cambodian migrant workers and their dependents, including their children, in SEAS Project’s targeted communities in Samutsakorn, Rayong and Trat provinces, plus focus group discussion and key informant interviews with other key stakeholder representatives as necessary.

The consultant/s will:

• Task 1: Participating in a consultative meeting with SEAS project team to finalise the methodology and work plan for the survey and analysis
• Task 2: Preparing an inception report that details the methodology, final survey questions to be used and tools for fieldwork.
• Task 3: Undertaking survey and three [4] weeks of field work in Samutsakorn, Rayong and Trat province, involving at least 300 questionnaire survey respondents, two [2] group discussions, disaggregated by sex or type of occupation per area.
• Task 4: Gather information on data usage from mobile phone operators
• Task 5: Drafting report in English with executive summary for Plan International Thailand’s review
• Task 6:  Presenting key findings and recommendation to SEAS project team
• Task 7:  Finalising report with executive summary (2 hard copies and 1 soft copy)
• Task 8: Presenting key recommendation to SEAS project team

Stakeholders in this analysis include:

• Cambodian migrant workers, both male and female, who are working in the Thai fishery industry, and their children, especially girls

1. Deliverables/output/schedule

• Users of the survey: SEAS Project staff and Plan International Thailand’s programme team and resource mobilisation team
• Intended audiences of the survey: The consultant/team of consultants will report findings and recommendation from the studies to the SEAS project team.
• Reports or other communication materials to be delivered and timeline:

The duration of the consultancy is approximately 10 weeks from April to June 2018, with the Final report to Plan International (item Number 4) no later than 20 June 2018.

The contracted amount of the payment will be paid in three instalments after SEAS of Change Project Manager’s review and approval as following details:

• First Instalment of 30% within 7 days after the TOR/Agreement that has been signed
• Second Instalment of 40% within 7 days after task 5 completed
• Final-third instalment of 30% within 7 days after submitting the final report and has been reviewed by Plan International

1. Qualifications

A consultant/team of consultants will be recruited based on the minimum qualifications and experience identified below:

• At least a master’s degree and/or bachelor degree with work experience and research and/or market survey in the areas of online marketing, digital citizenship, social media behaviour amongst migrants
• Familiarity with issues related migrant populations Proficient in English verbal communication and report writing and a proven ability to publish concise, focused and easily understood survey reports;
• Ability to communicate in Khmer and/or Thai is an advantage;
• Excellent interpersonal communication skills and able to demonstrate respect for people with diverse ethnicities, different socio-economic backgrounds and beliefs.
• Previous knowledge of and working relations with Plan International is an advantage
• If a team of consultants is proposed, previous experience of having worked together is preferred.

VII. How to apply?

• Develop a proposal for the consultancy based on the Terms of Reference, including proposed budget and work plan
• Submit a Curriculum Vitae of each team member with contact details
• Submit at least one (1) sample of previous work (unpublished or published document)
• Submit your application with above mentioned documents to

Saowanit.supannon@plan-international.org  by 23 April 2018

            I confirm that all required Plan research, evaluation and ethical standards have be             met. In addition, any required approvals from IH have been obtained and required             data submitted to IH as per policy.