ThaiNGO

Job Title: PROGRAM SUPPORT OFFICER

Location: BANGKOK, THAILAND

Background/IRC Summary:  The IRC has a rich history of assisting refugees to apply for U.S. resettlement, from its founding in 1933 to help vulnerable individuals escape Nazi-occupied Europe, to pioneering the Joint Voluntary Agency which assisted Indochinese refugees for 22 years, to operations in Croatia, Sierra Leone and Sudan. Over the years, IRC has processed some half million refugees worldwide for U.S. resettlement.

Based in Bangkok with three field offices in Thailand and Malaysia, the IRC Resettlement Support Center (IRC-RSC) assists persons throughout East Asia seeking permanent resettlement in the United States. The RSC prepares refugee applications for the U.S. Refugee Admissions Program (USRAP), provides information to resettlement agencies about arriving refugees and offers cultural orientation training to those refugees bound for the U.S.

Job Overview/Summary: The Program Support Officer (PSO) is primarily responsible for case creation, circuit ride scheduling, and call list creation, QC and distribution. The position works in close coordination with the Program Support Manager to monitor and analyze the pipeline and ensure targets are met and future circuit rides are coordinated and planned accordingly. The PSO will also support fellow Program Support team members by providing back-up support with travel, interpreters and general admin support as needed.

Major Responsibilities:

• Create individual and group cases in WRAPS submitted and authorized for USRAP processing.
• Schedule cases for pre-screening and DHS circuit rides in line with established targets and deadlines.
• Schedule DNA cases and distribute call lists to parties as assigned.
• Perform routine quality control procedures on case creations and schedules.
• Report regularly to supervisor to ensure case preparation targets are in line with case scheduling targets, and that final schedules are accurate.
• Collaborate with relevant support staff to ensure all necessary circuit ride arrangements are finalized.
• Assist the Program Support Manager in monitoring caseload pipeline statistics to ensure timely and sufficient creation of case files and scheduling.
• Submit call lists to field sites and relevant staff to ensure all refugee applicants are informed of their appointments.
• Assist the Program Support Manager to review and update site-specific scheduling guidelines.
• Ensure adequate stock of case creation supplies is maintained in the office.
• Assist the Post Update team to support updating post-DHS cases, updating medical examination in WRAPS and case files or other assignment as needed.
• Record accurately case call lists, SCH IDs, and relevant refugee list files in shared-drive.
• Offer backstop support to other Program Support staff as needed, including helping with travel bookings, managing interpreter requests and bookings, ordering office supplies and other general admin support.
• Perform other duties as assigned by supervisor.

Key Working Relationships:

          Position Reports to: Program Support Manager

          Indirect Reporting: None

          Other Internal contacts:  Casework, Case Processing, field-based Program Support and WRAPS teams.

Job Requirements:

          Education: University Degree or equivalent combination of education and experience

         Work Experience: Minimum two years of office administrative experience. Data entry experience is strongly preferred.

         Demonstrated Skills and Competencies:

• Solid organization skills with the ability to handle multiple tasks simultaneously and prioritize them effectively.
• Ability to work with minimum supervision and meet deadlines.
• Proven skills in general office administration and interdepartmental communication.
• Excellent decision making, analytical and problem solving skills.
• Excellent computer skills, including thorough knowledge of Microsoft Office, including Word, Excel, Access and Outlook.
• Previous experience with an international company or NGO is preferred.

          Language Skills:

Fluency in both English and Thai, oral and written, is required.

          Certificates or Licenses: Not required.

Working Environment: The position is located at the RSC office in Bangkok and is primarily office based.

The employee is required to adhere to “The IRC Way” for professional conduct, as well as to be in compliance with all relevant Policies and Procedures while carrying his/her duties.

HOW TO APPLY:

Application letter and most recent CV in English stating qualifications and experience should be submitted to the IRC Human Resources Department at Thailand.HR@rescue.org

All applications will be treated confidentially and not returned. The IRC considers all applicants on the basis of merit without regard to race, national origin, religious beliefs, sexual orientation, age, marital status or physical or mental disability. The IRC is an equal opportunity employer.

Application Deadline: 20 April 2018