ThaiNGO

Job Title: Case Processing Officer

Location: Bangkok

Background/IRC Summary: The IRC has a rich history of assisting refugees to apply for U.S. resettlement, from its founding in 1933 to help vulnerable individuals escape Nazi-occupied Europe, to pioneering the Joint Voluntary Agency which assisted Indochinese refugees for 22 years, to operations in Croatia, Sierra Leone and Sudan. Over the years, IRC has processed some half million refugees worldwide for U.S. resettlement.

Based in Bangkok with four field offices in Thailand and Malaysia, the IRC Resettlement Support Center (IRC-RSC) assists persons throughout East Asia seeking permanent resettlement in the United States. Operating in fifteen countries, the RSC prepares refugee applications for the U.S. Refugee Admissions Program, provides information to resettlement agencies about arriving refugees and offers cultural orientation training to those refugees bound for the U.S

Job Overview/Summary: The Case Processing Officer (CPO) is responsible for daily management of Case Processing Department workload as assigned. This position will prioritize and complete for both complex data entry into WRAPS system and daily workload of Post Update Team in a timely and accurate manner as well as updating and maintaining physical case files for USCIS-adjudicated refugee cases. This position is typically assigned tasks requiring superior knowledge and experience of staff supervision. This position reports to Case Processing Manager of Post Update Team.

Major Responsibilities:

• Prioritize and complete assigned tasks, primarily Post USCIS cases to be ready for updating case         information and USCIS decision into WRAPS system.
• Complete update case information of Post USCIS cases in WRAPS system and physical file, particularly   for complicated cases.
• Implement quality control the case information and ensure accurate case information both in WRAPS    and physical file before moving forward with further processing.
• Ensure workload completion in a timely manner, or otherwise keep supervisors advised of any update and workload challenges.
• Able to work with external partner agencies in field location during DHS/CR and to ensure timely         information sharing and follow-up.
• Maintain clear channel of communication to effectively supervisors and external partner as assigned.
• Provides statistics on workload as requested.
• Maintain current and accurate case information according to SOP, OGM and any guideline.
• Other duties as assigned.

Key Working Relationships:

Position Reports to: Case Processing Manager

Position directly supervises: None

Indirect Reporting:  Senior Case Processing Officer

Job Requirements:

Education: University Degree

Work Experience: Minimum three year experience in an office environment or with refugee resettlement                                  a plus.

Demonstrated Skills and Competencies:

• Ability to juggle multiple tasks, set priorities, effectively manages time, and meets deadlines.

• Excellent organizational skills, flexible, attention to details and ability to work effectively under         pressure.

• Ability to take direction from supervisors and cooperate with teammates.
• Ability to travel to other provinces for periodic short-term assignments as needed and willingness to work in refugee camps along the Thai-Burma border.
• Previous experience working with refugees and in a multi-cultural environment a plus.
• Strong data entry experience.
• Proficiency in Microsoft Word, Excel, Access, email and WRAPS.
• Good English communication skills, both written and oral.                                                                                                                                                                                                             Language Skills: Bilingual English/Thai 

Certificates or Licenses: None

Working Environment: This position is located at the RSC office in Bangkok and is primarily office based.

HOW TO APPLY:

Application letter and most recent CV in English stating qualifications and experience should be submitted to the IRC Human Resources Department at Thailand.HR@rescue.org

All applications will be treated confidentially and not returned. The IRC considers all applicants on the basis of merit without regard to race, national origin, religious beliefs, sexual orientation, age, marital status or physical or mental disability. The IRC is an equal opportunity employer.

APPLICATION DEADLINE : 25 December 2017