ThaiNGO

The International Committee of the Red Cross (ICRC) is an impartial, neutral and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of persons affected by war or internal violence. Please visit www.icrc.org for more information. The ICRC Regional Delegation in Bangkok works with the authorities in order to improve the conditions in detention facilities.

Vacancy Notice

Digital Officers x 2 positions

1 Global and 1 Regional

(Internal function Communication Officer)

The Regional Communication Center (RCC) of the ICRC in Bangkok provides communication support to the ICRC delegations in the Asia Pacific region. To broaden the panel of its services, we are looking for two talented and dynamic Digital Officers (one with a global focus and the other one with a regional focus).

The Digital Officer drives, supports and supervises the ICRC's efforts to connect with relevant audiences through digital regional/global content and channels (e.g. global website and English-language social media channels). The Digital Officer role bridges website, social media, content, and other digital platforms to ensure an integrated approach to public engagement campaigns in support of the ICRC’s key contexts, issues, and priorities. The Digital Officer reports to the Head of the Regional Communication Center.

Your technical skills

• Strong skills to use Content Management System (Drupal, WordPress, online platforms, and others).
• Using Photoshop and Multimedia content creation skills a plus - videos, graphics, other digital assets.
• Understand new trends and products in digital technology.
• Social Media and SEO/SEM skills.

Your main responsibilities

Content strategy

• Using industry best practices and metrics benchmarks, collaborate on the development of digital content strategies for organizational priorities and themes and lead on their execution.
• Create, edit, repurpose, and deliver a wide variety of engaging content for digital channels, targeted at range of key audiences including the general public.
• Support the development of a narrative-driven approach to digital communications, prioritizing engagement over simply publishing, and working with internal stakeholders to assess content opportunities, provide content strategy recommendations, and evaluate the strategic value of proposed content.
• Work closely with Public Communications team counterparts to develop an integrated and coherent approach to communications and activities across online and traditional channels, using media opportunities to drive engagement and digital content’s impact.
• Ensure the accurate, timely and effective delivery of digital content, optimised for search and audience engagement, partnering with other digital colleagues both in Geneva HQ as well as in other delegations in the region and worldwide. Providing ongoing evaluation of success of digital content initiatives after publication.

Campaigns and activities

• Provide strategy, ideas and support to shape and drive digital campaigns and activities (short and long-term).
• Work with key stakeholders to plan and implement marketing and campaigning techniques, engaging and growing audiences across digital channels. Collaborate closely with Head of Digital Marketing to evaluate and improve campaigns over time.
• Identify and collaborate on reactive opportunities, contributing digital input to quick turn-around campaigns.
• Offer guidance to internal project teams ensuring the effective integration of digital into communication campaign design.

Internal guidance and support

• Train, guide and support colleagues in delegations and at headquarters to manage and report on digital platforms and activities. Be available as an ongoing resource for training and campaign evaluation.
• Build capacity and internal knowledge on digital best practices, with a focus on content development and audience engagement.

Evaluation and analysis of content’s impact

• Partnering with the Head of Digital Marketing, share reports and analysis of digital content, strategies and campaigns, measuring progress, effectiveness, and assessing success against return on investment.
• Identify opportunities for digital content testing, implementing activities to evaluate and understand audience behaviour and engagement.

Your profile

• University Master degree or equivalent.
• 6 years’ work experience in digital communication.
• Fluent in written and spoken English.
• Proven experience crafting, editing and running analytics on digital content.
• Organized with a sense of initiative.
• Creative, flexible, forward-looking, dynamic, empathetic, solution-oriented, and innovative person.
• Extensive experience driving engagement and acquisition for a similar organization.
• Proficient and enthusiastic about social media, and a user of multiple platforms either professionally or personally.
• Able to create a conducive working environment.
• At least one major Asian language; French language skills are a plus.
• Strong coordination and networking skills with a real capacity to influence decisions.
• Flexible in terms of working hours and available for short missions.
• Able to work under pressure and to tight deadlines.

Interested candidates are requested to submit their comprehensive CV, letter of motivation in English as well as diploma transcript(s) and salary expectations, link(s) to your portfolio by email only to:

ban_hr_services@icrc.org (specify position name at your email title)

Attn: Human Resources

The closing date for the post will be: 5 May 2017

Kindly note that only short-listed candidates will be invited and tested for technical knowledge for the positions at the time of our interview sessions.

Starting date for this position: 1 June 2017