ThaiNGO

United Nations High Commissioner for Refugees (UNHCR)

Representation in Thailand

Vacancy Announcement no.30/2015

Internal/External Circulation

Availability of the Post: As soon as possible

UNHCR is the UN Refugee Agency and takes the lead in providing international protection for 51 million refugees and displaced people worldwide.

Private Sector Fund Raising (PSFR) is a fast growing global division with offices in 14 countries across the world. By end of 2014, PSFR will recruit over 250,000 new individual private donors and our ambition is to quickly grow in size, scale and global reach.

Direct dialogue fundraising, or face to face fundraising, is at the heart of our growth strategy, currently accounting for over 80% of new donors recruited globally each year. It is through the efforts of the fundraisers working in this direct sales environment that we not only raise vital funds for refugees but also build the UNHCR brand.

In Thailand, PSFR has been achieving outstanding results since its establishment in May 2008. Through the outsourced face to face fundraising programme, PSFR generates the largest portion of funds that go directly to support refugees in Thailand.

UNHCR is now looking for a highly motivational and driven fundraiser, with a background in either communications or marketing, to manage the outsourced Face to Face (F2F) fundraising program and subsequent donor retention program.

Purpose and Scope of Assignment:

Donor Acquisition

Assist in managing and briefing contractors on developing and implementing the F2F fundraising campaign.

Provide monthly training for fundraisers representing UNHCR about the work of UNHCR and refugee issues

Evaluate the performance of the outsourced and new in-house F2F fundraising activity. Analyze reports and propose recommendations to improve the program performance

Monitor and report on progress against the work plan, expenditure, budget and targets.

Donor Retention

Support the development and implementation of donor retention communications materials and activities  

Write content and supervise the design and production of the donor care materials

Develop donor retention plans including; upgrading, reactivation and strategic testing of all techniques

Assist in identifying new fundraising opportunities (specifically Middle and Major Donor Fundraising and legacies, and others as they arise) and create plans to implement them. Once approved put the plan into action in a timely and effective manner.

Provide support in organizing day to day briefing, training and management of contractors to develop and implement donor retention plan.

Evaluate the performance of the donor care activity of the outsourced and new in-house F2F fundraising. Analyze reports and propose recommendations to improve the program performance

Monitor and report on progress against the work plan, expenditure, budget and targets.

Provide any other support to the Private Sector Fundraising team.

Qualification Requirements

Applicants must be Thai national only. 

Education and Skills:

Completed High School certificate and/or University level education in communication, marketing or other related fields

Excellent communication and writing skills

Strong interpersonal skills

Proven ability to deal with multiple tasks in a courteous and service oriented manner in a demanding working condition

Good analytical skills, including the use of Excel, and an ability to interpret complex marketing data

Mature, polite and a team player is essential.

Experience:

Minimum three year’s experience in marketing, communication or fundraising with at least one year experience in working with an international NGO or the UN preferable

Ability to analyze performance report will be an advantage

Experience in providing training and motivation is preferred

Working with fundraising agencies and suppliers will be an advantage

Languages: Fluency in Thai and English (both written and spoken)

Key Competencies:

Demonstrated experience with writing and producing communication materials

Demonstrated knowledge the NGO sector and private sector fundraising

Experience with administration, budgeting and financial reporting is an asset

Ability to work and deliver under tight deadlines

Excellent knowledge of English / written, oral, comprehension

Good presentation skills

Ability to interface effectively and professionally with key UNHCR staff

Please submit your Motivation Letter, P.11 and resume indicating the vacancy number and the position title toTHABAHR@unhcr.org

Applications will not be acknowledged. Only the successful candidate will be notified of the outcome of the selection process.

P.11 form can be downloaded from: http://unhcr.or.th/sites/default/files/p11.doc