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UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up.

For every child, better future.

Learn about what we do to create a fair chance for every child in Thailand, click here.

 
How can you make a difference?

The Information and Communications Technology (ICT) Assistant is to perform administrative and procedural activities pertaining to UNICEF’s ICT systems according to established process, which include desktop administration and server operations. The activities cover the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as focal point for receipt and processing of user requests.

Major Responsibilities

ICT Assistant at this level perform a full range of basic administrative and procedural activities in support of ICT team to ensure effective services provided to clients. The staff is accountable for support the supervisor on routine ICT activities and application of server, network, and operating system.

Activities include:

• Support the supervisor on daily routine network maintenance activities
• Monitor network usage and bandwidth. Bring to attention of the supervisor on potential technical issues.
• Providing first-level help-desk support to end-users as a back-up to the End-User support sub-unit.
• Handle routine operation and monitoring of server systems including back-ups
• Support the unit in managing ICT incidents.
• Providing support in conferencing with ICT and audiovisual equipment as and when requested.
• Maintaining and updating files (electronic and paper) and internal databases.
• Work closely with administrative unit on in maintaining ICT equipment inventory, also ICT unit inventory including documentation. This may require the incumbent to lift, move, mount, or store equipment.
• Prepare equipment for new staff which includes Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment. Support the supervisor in ensuring the clients are oriented on how to use IT equipment.
• Assist in preparing report or extracting data as needed or per requests of users, also help diagnosing errors and preliminary address the issue as necessary.
   

Qualifications of Successful Candidate

Education:

• Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering.
• ITIL Foundation Certificate or equivalent customer support certification is an asset.

Experience:

• A minimum of five years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
• Experience in providing assistance to users on IT products and services and use of applications and diagnostic tools is required.
• Practical experience in providing technical and business Customer Support and Services is required.
• Practical experience and working knowledge of various computer platforms and applications is required.

Language Requirements:

• Fluency in Thai and English is required.

Skills:

• Good knowledge of UNICEF’s ICT regulations, rules and procedures as well as systems and applications.
• Good working knowledge of computer information systems, including micro-computer operating systems software (e.g. Windows), hardware and applications software and other office technology equipment.
• Ability to understand data and effectively use office technology systems for its input and extraction.
• Ability to provide on-the-job orientation to clients.
• Takes responsibility to respond to service needs promptly and proactively.
• Demonstrates a high degree of integrity, reliability and honors matters of confidentiality.
• Ability to handle work quickly and accurately under time constraints.
• Demonstrates courtesy, tact, patience and ability to work effectively with people of different national and cultural backgrounds.
   

For every Child, you demonstrate…
 

UNICEF’s values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.
 

The core competencies required for this post:

• Demonstrates Self Awareness and Ethical Awareness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drive to achieve impactful results (1)
• Manages ambiguity and complexity (1)

To view our competency framework, please visit here.

Successful candidate will be offered an attractive remuneration package under the UN system.

Only shortlisted candidates with pre-screening according to child safeguarding will be contacted and advance to the next stage of the selection process. 

Please send application and Performance Evaluation Reports (PERs) of the last two years no later than 18 September 2022.
 

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.
 

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
 

UNICEF is committed to promote the protection and safeguarding of all children.
 

For gender balance in the workforce, Thai National male qualified candidates are highly encouraged to apply.

Please Apply Here: Vacancies | UNICEF Careers