At RECOFTC, we believe in a future where people live equitably and sustainably in and beside healthy, resilient forests. We take a long-term, landscape-based and inclusive approach to supporting local communities to secure their land and resource rights, stop deforestation, find alternative livelihoods and foster gender equity. We are the only nonprofit organization of our kind in Asia and the Pacific. We have more than 30 years of experience working with people and forests, and have built trusting relationships with partners at all levels. Our influence and partnerships extend from multilateral institutions to governments, private sector and local communities. Our innovations, knowledge and initiatives enable countries to foster good forest governance, mitigate and adapt to climate change, and achieve the Sustainable Development Goals of the United Nations 2030 Agenda.

 
RECOFTC is working to advance its mission through the use of innovative digital technologies for data, information and knowledge management and advanced business operating systems. RECOFTC is inviting candidates to apply for the position of Digital Platforms and IT Support Officer. The contract is for 24 months subject to funding availability and satisfactory performance. The position is for Thai nationals only.

Specific tasks and duties

Reporting to the Director of Knowledge Management and Strategic Communication, the Digital Platforms and IT Support Officer will support IT infrastructure for RECOFTC and take a key role in maintaining RECOFTC’s digital platforms as they are modernized in-line with the organization’s strategy.

Specific tasks and duties include:

• Ensure connectivity and the security of RECOFTC on-site by maintaining the network infrastructure, servers, equipment and other on-premise IT infrastructure  
• Support RECOFTC’s digital transformation program and the implementation of RECOFTC’s business operating systems working with contracted services  
• Maintain digital platforms and upgrades for Software as a Service (SaaS) and Platform as a Service (PaaS)
• Support the IT team to prepare RECOFTC’s ICT budget submission
• Support the IT team to ensure system administration and ensure that user's training manuals are maintained and up-to-date
• Provide day-to-day technical support and ‘trouble-shooting’ to RECOFTC IT users’ hardware and software, including hardware movement, network and servers
• Handle IT-related issues in RECOFTC’s seven country offices in the Asia-Pacific region
• Work with country account and administrative officers and project administrative officers to provide specifications and review procurements
• Support inventory control and asset management for information technology systems and equipment
• Ensure RECOFTC’s Policies and Procedures, Code of Conduct, and Gender Policy are followed
• Perform any other duties as assigned by the Digital Development and Knowledge Management Manager, and KMSC Unit Director

Qualifications and experience

Essential

• Bachelor degree in  computer engineering or any related areas
• Five years’ experience in IT system management for organizations or independent business teams including experience in hardware and desktop software support
• Excellent IT infrastructure knowledge including hardware, server and networking systems  
• Experience with SaaS and PaaS, cloud infrastructure management and maintenance
• Good understanding of information technology support procedures, inventory management and procurement  
• Good command of written and spoken English

Desired

• Experience with Microsoft 365 and its suite of solutions
• Experience with business operating systems including finance and human resources functions     
• Experience working in an international organization and non-governmental organization environment
• Strong communications and interpersonal skills

RECOFTC’s core values

 At RECOFTC, our core values are the foundation of our culture and guide all our work. In addition to job specific skills and experience, the applicant should possess the following characteristics, attitudes and skills:

• Embrace innovation
• Adapt to, and learn from, challenges
• Collaborate with partners and stakeholders
• Nurture commitment, responsibility and ownership
• Prioritize sustainability
• Cultivate participation, social inclusion and gender equity

How to apply

Interested candidates are requested to submit a CV and a cover letter indicating why they are suitable for this position along with salary requirements and current contact details of three referees, including recent supervisors to hr@recoftc.org. Please quote the position title, followed with the interested province in the subject line of the email. Only short-listed candidates will be notified. RECOFTC has a competitive compensation package. Offers are based on salary history, relevant experience and qualifications of the selected candidate.

 To learn more about RECOFTC, please visit our website www.recoftc.org

Applicants shall not be discriminated against based on ethnicity, religion, age, nationality, physical disability, sexual orientation, gender identity, color, marital status, medical condition, or any other classification protected by RECOFTC’s values and code of conduct. Reasonable accommodation may be made so that qualified disabled applicants can partake in the application process. Women are strongly encouraged to apply. Please inform

RECOFTC’s Human Resources in writing of any special needs at the time of application.

RECOFTC is an equal opportunity employer and the successful candidate will be selected based on merit.

RECOFTC retains the right to offer this position at a job grade relevant to the qualifications and experience of the selected candidate.