ThaiNGO

Service Operation Analyst

"Applicable for Thai Nationals only"

Level: D1

Duration: Open End

Location: Bangkok

Oxfam is a global movement of people working together to end the injustice of poverty.

The Role

Service Operation Analyst will be able to provide a reliable and customer-centric ‘first point of contact’ for user requests and service incidents across Oxfam GB, Oxfam International (OI) and affiliate users. Will resolve common technical issues, where possible at First Line, that cannot be resolved by the customer and require IS intervention.

S/he will also be responsible in Providing detailed technical expertise over a wide range of topics by following an established pattern to solve a variety of problems, some of which are well defined but with new problem solving to be attempted and referred upward if necessary.

What we are looking for

Our Service Operation Analyst will require to be exceptional, dedicated, and highly motivated professional, with a strong commitment to Oxfam's values and beliefs with the following qualification and competencies:

• Education to degree level in computing related such as Information Technology, Computer Science or Computer Engineer (or courses with a major computing subjects).
• Proven track records of the supervision of staff especially in IT Service Desk and managing a virtual team.
• Certification of ITIL, SDI (Service Desk Institute) will add value to the role.

Excellent English communication skills and an ability to communicate technical directions in simple, clear language including management presentation in both speaking and writing

We offer

This role will provide you with an opportunity to make a difference in Oxfam by working closely with a group of passionate people that are specialists in various field and so forth along with the national and international training and development opportunities. Our offer consists of fair pay and competitive benefits package.

How to apply   

Applications can be sent by 18 December 2020.