Position: PART TIME RECEPTIONIST

Asylum Access is an innovative non-profit founded to make human rights a reality for refugees. We help refugees assert their fundamental rights using four integrated tools: individualized legal counsel and/or representation, community legal empowerment, policy advocacy and strategic litigation.

Asylum Access Thailand (AAT) provides direct information and advice to urban asylum seekers and refugees in Bangkok taking part in the Refugee Status Determination (RSD) process before the United Nations High Commissioner for Refugees (UNHCR).

General responsibilities

The Receptionist will provide support to the Legal Services and Community Legal Empowerment teams in their communication with clients. The Receptionist is also expected to provide accurate information to prospective clients regarding AAT’s available services and, in cases where we cannot assist, advise of potential alternative support services. This role involves acting as the first point of contact for clients arriving at AAT and as such carries a high degree of responsibility.

Job Responsibilities

• Welcome all clients, in person or on the telephone, and assist clients with basic enquiries;
• Conduct initial screening of clients to identify their needs and vulnerabilities, schedule appointments and make appropriate referral to relevant staff or external service provider;
• Ensure accurate record-keeping of all client information and manage the relevant databases;
• Assist with a variety of administrative tasks, including photocopying of documents;
• Provide administrative support for all training sessions.

Qualifications and Requirements:

• Knowledge of the situation of refugees and asylum seekers in Bangkok;
• An understanding of the UNHCR processes (RSD and resettlement);
• Experience working in a client focused role. Experience working in a refugee focused role is considered an asset;
• Excellent communication, interpersonal and teamwork skills and the ability to work in a culturally diverse environment;
• Ability to multi-task and cope with competing demands under tight deadlines, to identify priority activities and assignments and adjust priorities as required;
• Excellent computer skills, with particular experience with Microsoft Office and Google Drive;
• Excellent communication skills in English. Knowledge of a major refugee languages prevalent in Bangkok is considered an advantage. Knowledge of Thai is considered an asset.

Reporting

The Receptionist reports directly to the AAT Legal Solutions Manager for all work responsibilities and professional development.

Benefits

A salary of 8,000 Baht per month is offered for 3 days work per week (Mon-Wed). Position is based in Bangkok, Thailand.

To apply

Candidates interested in the position should submit a CV, cover letter, and details of two references, to AAT’s Operations Coordinator at apply.aat@asylumaccess.org Please insert “Part Time Receptionist – name of applicant” in the subject line of the email. Closing date: 26 January 2020

Please note that only shortlisted candidates will be contacted.