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Programme Assistant - Refugees Canadian Orientation Abroad (COA)

Open to Internal and External Candidates


                    Position Title


Programme Assistant - Refugees

Canadian Orientation Abroad (COA)

                          Duty Station


Bangkok, Thailand



General Service Staff (G4)

THB 61,967.50 per month

            Type of Appointment


One Year Fixed-Term, 12 months with possibility of extension

        Estimated Start Date


As soon as possible


                    Closing Date 


January 01, 2019

              Reference Code





Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.



IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.




The Government of Canada, through its department of Immigration, Refugees and Citizenship Canada (IRCC) has signed a Contribution Agreement with the International Organization for Migration for the delivery of pre-departure services to refugees bound for Canada.


Core Functions / Responsibilities:

Under the administrative supervision of the IOM Chief of Mission (CoM) and the overall programmatic supervision of the Geneva-based Canadian Orientation Abroad Global Programme Manager, the Programme Assistant - Refugees will assist with the following functions:


  1. Assist the implementation of pre-departure orientation activities in the region (India, Indonesia, Malaysia, Sri Lanka and Thailand).
  2. Assist with the preparation of COA annual site budgets with the IOM Thailand RMO team and, in coordination with COA Manila accounting team, assist in the monitoring of COA expenditures on a monthly basis.
  3. Assist with official meetings at IOM, at the Canadian Embassy / Canadian High Commission and with any other visiting stakeholders and assist with the promotion of COA Pre-Departure Orientation activities. 
  4. Assist with the organization of COA adult and youth sessions and activities for all eligible refugee participants (all categories) in coordination with IOM MHD and Movement departments in Thailand and in the South-East and South Asia regions and with IRCC (region), if necessary.
  5. In follow-up with the Canadian Orientation Abroad Adult Curriculum and Youth Curriculum objectives, support the organization of new activities in accordance with the Adult Refugee and Youth Refugee Training Activities Toolbox. 
  6. Assist with the registration, preparation of monthly training schedules, and with the follow up with refugees and with various IOM departments such as security, accounting, and procurement for the preparation, delivery and closing of COA sessions.
  7. Support the delivery of Pre-Departure Orientation (PDO) sessions for Canada-bound refugees, both within Thailand as well as throughout the region.
  8. Assist with various administrative matters in coordination with the receiving IOM mission, assist with the preparation of mobile training budgets and seek approval from programmatic supervisor, with scheduling sessions, shipments of training materials to the specific training country and in following up with diplomatic customs’ clearance. 
  9. Assist with drafting of COA training content, and update documents and other resources whenever necessary.
  10. Draft reports following COA TDY missions out of (COA site location).
  11. Assist with iCARE data-entry reports (quarterly), with gathering statistical data (in coordination with Canadian Embassy, COA Statistics team in Manila and COA Ottawa office), and with uploading on the shared folders.
  12. If required, submit Canadian Orientation Abroad monthly summary of sessions to Admin/Finance and Public Information Departments in IOM Thailand.
  13. Assist in the preparation of training materials, visual aids, and maintain learning walls (in the training room) which support the objectives of the Canadian Orientation Abroad curriculum.
  14. Assist in the research and compiling of success stories for the iCARE report and for the COA Newsletters.
  15. Assist in the maintenance of inventories of all equipment and instructional supplies.
  16. Assist in the replenishment of materials in direct consultation with the Canadian Orientation Abroad Programme Manager and the supply-chain resource staff in COA Manila. 
  17. Perform other duties as may be requested from time to time.


Required Qualifications and Experience

  • Bachelor’s Degree in Teaching with at least two years of relevant work experience; or, High-school diploma with at least four years of relevant work experience.
  • Experience working in cross-cultural settings.
  • Empathy towards refugees and their predicament.
  • Experience in working with statistics and writing lesson plans.
  • Mature individual able to pay attention to detail and submit reports as required.
  • IOM Functional Competencies required:  Effective Communicator, successful negotiation, creative analytical thinker, active learner, strong team player and cross-cultural facilitator.
  • Solid computer skills, including proficiency in MS Office Packages (Office, Excel, 

            Power Point, Outlook), Internet and E-mail.




Fluency in both written and spoken English.


Required Competencies

The incumbent is expected to demonstrate the following technical and behavioural competencies



  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.


Core Competencies – behavioural indicators level 2

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.



Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.


Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.


Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.


How to apply:

Interested candidates are invited to submit their applications along with a duly completed IOM Personal History Form to the IOM Bangkok Human Resources Unit at e-mail by January 01, 2019 at the latest. The form can be downloaded from Kindly indicate the reference code VN002/2018 followed by your full name in the subject line.

Applications should include: a) a cover letter, indicating the dates of availability; b) a curriculum vitae; c) a duly completed IOM Personal History Form (may be downloaded from;


Only shortlisted candidates will be contacted.


Posting period:

From 18.12.2018 to 01.01.2019

Contact :

ผู้ช่วย / Assistant


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