Terms of Reference: Review of Labor Abuse Complaint Mechanisms
DURATION: Mid November 2018 – January 2019
REPORTS TO: Deputy Chief of Party, USAID Thailand Counter Trafficking in Persons
Winrock International is a nonprofit organization that works with people in the United States and around the world to empower the disadvantaged, increase economic opportunity, and sustain natural resources. Winrock’s five-year Thailand Counter Trafficking-in-Persons Project, funded by the U.S. Agency for International Development (USAID Thailand CTIP) has goals to reduce trafficking in persons in Thailand and to better protect rights of trafficked persons. The Labor Abuse Complaint Mechanisms Review aims to provide a strong evidence base for developing measures to support improved implementation and enforcement of the Royal Thai Government’s counter-trafficking systems and processes, through strengthening complaint mechanisms for migrant victims of abuse and trafficking in Thailand, encouraging victims to identify themselves and report their grievances and improving targeted services for victims of trafficking.
The Labor Abuse Complaint Mechanisms Review will collate and analyze the variety of hotlines and other complaint outlets intended for use, and currently used, by migrants and victims of trafficking in Thailand both nationally and in depth in the following provinces: Trad, Chiang Rai, Sra Kaew, and Suratthani. The review will include statistics on complaint mechanisms’ use, as well as information on the strengths and weaknesses of each mechanism. The scope of the study will include all complaint mechanisms implemented by Government, CSOs/CBOs, Private Sector, etc. This analysis will be used to initiate discussions with the Royal Thai Government (RTG), CSOs and private sector to identify ways in which the current complaint mechanisms can be optimized to reduce confusion and improve trust and use by people in need. The review will also explore alternatives to traditional hotlines that could be piloted in the USAID Thailand CTIP project in collaboration with private sector and CSO grantees of the USAID Thailand CTIP Project. The findings of this review will be used to inform MDTs, the CSO community, and community leaders about formal and informal complaint mechanisms; strengthen the relationship between Thai and migrant communities; and promote a positive environment for labor rights of migrants and other at-risk population in Thailand.
1. Develop a detailed research design and timeline outlining proposed methodology, research questions and final report structure.
2 Conduct desk research and interviews with key informants to collate and analyze the variety of hotlines and other complaint outlets used by migrants and victims of trafficking in Thailand, both nationally and in depth in the following provinces: Trad, Chiang Rai, Sra Kaew, and Suratthani, and assess their effectiveness, and identify their strengths and weaknesses in order to support improvements to the existing systems and outreach.
3. Highlight ways in which groups use hotlines and complaint mechanisms differently, such as men, women, LGBTQI and ethnic minorities.
4. Provide conclusions and recommendations regarding successful complaint mechanisms and identify potential alternatives to traditional hotlines that could be piloted in the USAID Thailand CTIP project in collaboration with private sector and grantees.
|Milestone||Deliverables||Tentative Due Date|
|1||Submission of labor abuse complaint mechanism review design including timeline, research questions and methodology||November 30th|
|2||Submission of the first draft of the review report||January 11th|
|3||Submission of the final draft of the review report||January 31st|
The Researcher should meet the following minimum requirements:
• Advanced degree or a combination of bachelor’s degree with work experience in social work, public policy, human rights, human trafficking, or other related fields
• Knowledge or understanding of social, political and economic context governing anti-trafficking and migration issues in Thailand
• Experience with NGO service provision and/or victim-centered advocacy to improve identification of and services for vulnerable individuals (e.g. victims of trafficking, gender-based violence, child protection, disability etc.)
• Strong research and analytical skills with a proven ability to publish concise, focused and easily understood reports
• Proven ability to work independently to produce high-quality deliverables under tight deadlines
• Excellent interpersonal communication skills and able to demonstrate respect for people with diversity
• Proficiency in written English.
Applicants should send their expression of interest to email@example.com and submit a current resume, cover letter and 3 reference contacts with the subject “Labor Abuse Complaint Mechanisms Review” by November 7th, 2018.
Contact : firstname.lastname@example.org