ThaiNGO

Job Description

Job Title: Senior Caseworker

Band / Level / Grade: 8A

Department: PROGRAM

Location: Bangkok, Thailand

Overtime Eligible: NO

Background/IRC Summary: The IRC has a rich history of assisting refugees to apply for U.S. resettlement, from its founding in 1933 to help vulnerable individuals escape Nazi-occupied Europe, to pioneering the Joint Voluntary Agency which assisted Indochinese refugees for 22 years, to operations in Croatia, Sierra Leone and Sudan. Over the years, IRC has processed some half million refugees worldwide for U.S. resettlement.

Based in Bangkok with four field offices in Thailand and Malaysia, the IRC Resettlement Support Center (IRC-RSC) assists persons throughout East Asia seeking permanent resettlement in the United States. RSC prepares refugee applications for the U.S. Refugee Admissions Program, provides information to resettlement agencies about arriving refugees and offers cultural orientation training to those refugees bound for the U.S.

Job Overview/Summary: The Senior Caseworker is responsible for performing timely, high-quality casework needed after the USCIS interview to finalize refugee cases for departure to the U.S. This position reports to the Pre/Post Casework Manager with technical support to the Case Processing Manager.

Major Responsibilities:

• Perform timely, high quality control and casework finalize cases for next stages of processing
• Conduct casework follow-up to resolve issues and move cases toward departure
• Perform QC and Security check reports follow up
• Responds to case-specific inquiries from other RSC staff
• Produces regular progress reports to supervisors/ management
• Inform immediate supervisor of developments in daily case loads, including any urgent protection or medical conditions of applicants and their families
• Conduct prescreening interviews of refugee applicants in a manner that demonstrates a senior level understanding of the US Resettlement Program and background information relevant to specific caseloads.
• Perform quality control and advanced administrative casework following the interview process to finalize cases for USCIS presentation.
• Keep immediate supervisor informed of developments in daily caseloads, including any urgent protection or medical conditions of applicants and their families.
• Perform timely advanced casework on special caseloads in a manner that demonstrates a comprehensive understanding of USRP policies and practices.
• Travel independently to regional locations outside of Thailand to conduct prescreening interviews.
• Other duties as assigned by supervisor.
• Performs other duties as assigned by supervisor

Key Working Relationships:

• Position Reports to: Pre/Post Casework Senior Manager Position directly supervises: NA
• Indirect Reporting: Senior Casework Manager, Thailand

       Casework Coordinator, Thailand

       Program Coordinator, Thailand

Other Internal and/or external contacts

Internal: IRC Thailand Staff

External: UNHCR, IOM

Job Requirements

Education:

• Minimum college Diploma with Psychology or Sociology background or equivalent to 1-2 years of relevant professional experience preferred
• Fresh graduate with any direct/indirect exposure with any humanitarian related activities is encourage to apply

Work Experience:

• Candidate with a minimum of 1 year of relevant resettlement processing experience is advantageous
• Candidate with previous working experiences/direct or indirect engagement with NGOs and any other humanitarian exposure is highly desired
• Previous exposure in a multi-cultural environment is advantageous

Demonstrated Skills and Competencies:

• Good typing skill with an average of 40 – 50 words per minute
• Ability to perform data processing/data collection through good listening skill, analytical skill, attention to details, meticulous, high level of accuracy
• Good report writing skills – ability to produce report with minimal error in comprehension in grammar, precise
• Able to do QC on reports
• Good communication skills with pleasant demeanors to encourage participation from the beneficiary
• Able to multitask, work effectively under pressure and manage repetitive work
• Team oriented yet able to think and work independently
• Flexible and able to work in fast-paced, multi-cultural environment
• High level of professionalism while carrying duty as per the SOPs i.e. integrity and high confidentiality during interaction with refugees
• Willingness and ability to travel to and work in remote locations such as refugee camps.

Computer and Language Skills:

• Computer Literacy – high level of competence in Ms Office i.e. Word, Excel, and PowerPoint, Outlook
• Excellent verbal and written English language skills
• Ability to work with Interpreters – Immediate translation skills 

Certificates or Licenses:

• Not applicable, unless required by law and/or organization to carry out official duties

Others:

• Able to travel whenever required

Working Environment: The employee is required to adhere to the “IRC Way” for professional conducts, as well as to be in compliance with all relevant Policies and Procedures while carrying his/her duties.

All other employee terms and conditions shall be as per stipulated in the Employment Contract and/or Employee Handbook.

HOW TO APPLY:

Application letter and most recent CV in English stating qualifications and experience should be submitted to the IRC Human Resources Department at Thailand.HR@rescue.org

All applications will be treated confidentially and not returned. The IRC considers all applicants on the basis of merit without regard to race, national origin, religious beliefs, sexual orientation, age, marital status or physical or mental disability. The IRC is an equal opportunity employer.

Deadline 7 August 2018