ThaiNGO

THE POST:  ENGAGEMENT JOURNEY COORDINATOR

Job Summary: 

In this role, you will drive the audience experience and strategic engagement for GPSEA across projects and the organization. You will integrate a strategic direction across our supporter pathways in a way that helps the organization to achieve our objectives. You will investigate and deliver ways of inviting people to participate in our efforts, while making their experience meaningful and encouraging continued engagement.

This is a full-time position based in either Bangkok, Jakarta and or Manila. Citizens of Thailand, Indonesia and Philippines are encouraged to apply.

Key Duties

1. Project Strategy & Guidance

• Develop holistic engagement strategies for projects
• Ensure projects deliver quality engagement with specific and intended audiences
• Design and/or support engaging user experiences based on project targets for different types of audiences
• Translate data analytics and results into audience needs and matching to project strategies
• Conduct usability research to gather requirements, analyze/recommend experience, and validate prototypes with the strategic audience
• Collaborate with Fundraising colleagues to guide strategic direction and project implementation from a user standpoint

2. User Experience Delivery & Coordination

• In collaboration with others, devise interaction tools, core messages, and pathway planning
• In collaboration with others, research and maintain user interface design standards and interaction design trends
• Present alternative solutions based on audience research, web analytics, and industry best practices

3. Engagement Culture Development

• Support the development and growth of a culture of engagement across GPSEA
• Promote accessibility standards and best practices across the organization
• Support and influence projects teams and cross-functional units on how to best engage and meet the needs of strategic audiences through integration of form and function 

4. Other duties as directed

Educational Background & Fundamental Qualifications

Level of Education:      Bachelor’s Degree or equivalent industry experience

Field of Study:             Preferably in Media, Communications, Marketing, Business, or Community Development (or                                               relevant industry experience)

Work Experience:         Minimum of 3 years of professional experience in NGOs, Organizing, or Community Development

Competencies and Skills

Organizational Competencies             

• Teamwork & Communication: Knowledge and/or experience in working with others and presenting information, ideas, and positions in a clear manner that can easily be understood across diverse and multi-cultural audiences
• Strategic Thinking & Global Mindset: Knowledge and/or experience in addressing organizational objectives by developing calculated approaches that integrate an openness to and awareness of diversity across cultures
• Quality: Knowledge and/or experience in meeting and surpassing requirements by setting high standards for the condition of outputs

Functional Skills          

• Knowledge and/or experience in supporter relationship management/supporter journey communication
• Knowledge and/or experience in activism and movement building
• Knowledge and/or experience in using market data and trend analysis
• Knowledge and/or experience in strategic alignment and linking the direction of units/projects to organizational objectives
• Desirable knowledge and/or experience in designing written and visual content for diverse audiences
• Desirable knowledge and/or experience in the media advocacy needs of a campaigning organization
• Desirable knowledge and/or experience in fundraising
• Strong skills in written and spoken English (required) and another regional language (desired)

Specific Work Environment

This position requires the employee to have a flexible approach and the ability to adapt and work in different and challenging work and cultural environments, which may include flexible arrangements working in challenging field and frontline work environments.

Commitment to non-violent direct action as a means of affecting change

Willingness to work beyond normal working hours

Willingness to travel

THINGS YOU SHOULD KNOW BEFORE APPLYING TO THIS POST

WORKING HOURS

Normal hours of work for full time Employee will be forty (40) per week or (5) days in a week, at 8 hours per day excluding an hour lunch break. This will be from Monday to Friday, between the hours of 8:30 am to 6: 30 pm. Ordinary hours of work may be varied as agreed between staff and the line managers.

LEAVE

A permanent employee will be entitled to the following leaves:

Annual Leave: 20 days

Sick Leave:  30 days

Parental Leave:  As per labor laws and Greenpeace policy

Long Service Leave: 2 months paid leave after 5 years of continuous service

Compassionate leave: maximum of 5 days for the death of significant others 

SALARY

In determining salary offer for this position, Greenpeace applies its Salary Grading Process, taking into consideration the job description and applicant’s previous experience, and the organization’s salary grade.

INSURANCE
Greenpeace provides health insurance and travel insurance to its employees.

LEARNING AND DEVELOPMENT

Greenpeace is committed to providing its employees with learning and development opportunities to be able to perform its functions more effectively.  Through its mentoring process and annual Performance Management System, staff’s development objectives are identified and prioritized.

EQUAL EMPLOYMENT OPPORTUNITY

Greenpeace is committed to the principle of Equal Employment Opportunity for all employees, regardless of sex, marital status, nationality, religion, age, sexual orientation and any other characteristics unrelated to the performance of the job. Selection will be in accordance with objective, job related criteria and the appointment will be on the basis of applicant’s merits and abilities.

HR POLICIES AND PROCEDURE

Greenpeace management and staff are given guidance on the implications of the equal opportunities policy. Policies and procedures are reviewed to review and adapt current practices to promote equality of opportunity. Other organizational policies and procedures will be fully discussed to the successful applicant.

APPLICATION GUIDELINES

Interested candidates are invited to write Letter of Introduction, explaining why you are qualified for the position and why you want to work for Greenpeace, fill-up the attached Application form from link below

http://www.greenpeace.org/seasia/th/about/jobs/Engagement-Journey-Coordinator/

and email to:

jobs.th@greenpeace.org

Deadline for Applications:   March 5, 2017 

We regret that we shall be unable to acknowledge receipt of the form but should you wish to confirm that we have received your application, please call our office at tel. +662 3571921

As we receive a large number of applicants for our advertised vacancies, we are unable to respond to those applicants who have not been shortlisted and we apologize for this in advance.  If you do not hear from us within two weeks of the closing date, please assume that you have not been shortlisted.

GUIDANCE IN COMPLETING YOUR APPLICATION FORM

1. Read the recruitment pack carefully before completing your application form.  The recruitment pack contains information about Greenpeace, about the job you are applying for, and brief information on employment conditions.
2. Complete all items in the application form. Remember that this will be our basis for shortlisting candidates. Curriculum Vitae (CVs) will not be accepted.
3. Make sure you email the form to the correct email address (jobs.ph@greenpeace.org), addressed to the HR Department, and ensure that your application form arrives before the closing date. Application forms received after the closing date will not be accepted.
4. If you have questions, kindly email jobs.th@greenpeace.org.

Thank you and we look forward to receiving your application letter and completed application form.