ThaiNGO

Request for Consultant Services Proposal (RFP)

Background

The Strengthening Infectious Disease Detection Systems (STRIDES) activity, implemented by FHI           360, invites qualified individual/organizations to submit proposals to facilitate standardized proficiency testing and continuous quality improvement. This project has been focused on national, reference and high-performing laboratories within the human health sector across Asian countries.  It seeks to enhance diagnostic accuracy, promote harmonization of laboratory practices, and support regional efforts in AMR surveillance and control.

Antimicrobial resistance (AMR) continues to pose a significant threat to global public health, undermining the effective prevention and treatment of infectious diseases. Strengthening laboratory capacity is a critical component in addressing AMR, particularly in ensuring the accuracy, reliability, and comparability of diagnostic and surveillance data to support interventions across countries. The National Institute of Health (NIH) serves as the proficiency testing (PT) provider, particularly for AMR, and is responsible for the scheme design, preparation and distribution of PT materials to participating laboratories. 

Scope of Work

The Strengthening National AMR and Priority Pathogen External Quality Assessment Programs necessitates the establishment of a dedicated information system to facilitate the efficient management of participant data, test result submission, score calculation, and reporting processes. The system is expected to enhance accuracy, improve operational efficiency, shorten processing time, and provide a structured mechanism for monitoring and evaluating program performance.

To address these requirements, a web-based EQA information system will be developed to support all key program activities, from participant registration and test round administration to result submission, performance assessment, and dissemination of evaluation reports to participating laboratories.

This activity aims to:  

1. To develop a web-based External Quality Assessment (EQA) management system to support the administration and operation of the EQA program.
2. To facilitate member registration, enrollment, and test result submission through an online platform, providing a convenient and user-friendly experience for participating laboratories.
3. To support automated performance evaluation and report generation, ensuring timely, accurate, and standardized assessment outcomes.
4. To enhance the efficiency of data management and communication between program administrators and participating members, thereby improving overall program coordination and effectiveness.

General System Requirements

1. The system should be accessible and fully functional through standard web browsers.
2. The system should support access and use on desktop computers, tablets, and mobile devices.
3. The system shall support both Thai and English languages.
4. The system shall incorporate appropriate security measures to protect confidentiality, integrity, and availability of data. 
5. The system shall maintain user activity logs (audit trails) for monitoring, tracking, and security purposes.

Activity and Anticipated LOE   

Deliverable and Required Outputs: 

Location of Work: National Institute of Health of Thailand (NIH), Department of Medical Sciences, Ministry of Public Health, Bangkok Thailand

Travel: No travel required

Timetable and Address for Submission

Proposals are due no later than 4:00 PM (Thailand time) on Wednesday, October 14, 2026. 

Required documentation listed below must be e-mailed to Procurement.STRIDES.th@fhi360.org

Qualifications:  

• Demonstrated experience in information system, web application, or database system development.
• Availability of qualified personnel with expertise in software programming, system development, and database management.
• Ability to provide technical consultation, troubleshooting, maintenance, and postimplementation support following system delivery

Evaluation Criteria: Proposals will be evaluated in accordance with the following criteria:

Evaluation will be based on past experiences, technical expertise in web-based External Quality Assessment (EQA) management system. Ability to coordinate multiple laboratories, manage timelines, documentation, communication, and deliverables 

Warranty and Maintenance

The contractor shall provide a warranty for the system for a period of not less than one year from the date of system acceptance. During the warranty period, the contractor shall correct any system defects, errors, or malfunctions at no additional cost to the client.

Required Documentation: Proposals must include the following components:

• Technical Proposal responding to the Statement of Work (SOW), including proposed methodology and work plan.
• Financial Proposal, including the completed and signed Quotation Submission Form.
• CV or portfolio in English demonstrating the skills and knowledge to provide this service or similar past experiences.
• Company profile and business registration documents (for firms, if applicable)

All documents must be submitted in English and signed by an authorized representative, where applicable. 

FHI 360 Disclaimers

• FHI 360 may perform a background check on any selected Consultant candidates.
• FHI 360 may cancel the solicitation and not award
• FHI 360 may reject any or all responses received
• Issuance of the solicitation does not constitute an award commitment by FHI 360
• FHI 360 reserves the right to disqualify any offer based on failure of the offeror to follow solicitation instructions
• FHI 360 will not compensate any offeror for responding to solicitation
• FHI 360 reserves the right to issue award based on initial evaluation of offers without further discussion
• FHI 360 may choose to award only part of the activities in the solicitation, or issue multiple awards based on the solicitation activities
• FHI 360 reserves the right to waive minor proposal deficiencies that can be corrected prior to award determination to promote competition
• FHI 360’s supplier terms and conditions can be found here while our consultant terms and conditions can be found here

Please refer to Annex 1: Quotation Submission Form in the attached PDF file for details and submission requirements.