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Development News and Information Sources
Development News and Information Sources
Role purpose
The Adoptions Manager is responsible for managing Happy Doggo’s domestic and international dog adoption programme from application through to successful placement.
The role oversees adopter assessment, dog matching, adoption administration, travel preparation and the complex logistical arrangements required to move dogs safely to their new homes. The Adoptions Manager will ensure that every adoption is well planned, properly documented and centred on the long-term welfare of the dog.
The role works closely with Happy Doggo’s Medical, Animal Care and Operations teams.
Manage all adoption applications received through Happy Doggo’s designated adoption application channel.
Review applications and assess whether applicants can provide a safe, suitable and permanent home.
Conduct adopter interviews in Thai or English.
Carry out home checks, video assessments, reference checks or other suitability checks where required.
Explain each dog’s background, medical history, temperament, care needs and any known challenges clearly and honestly.
Maintain timely, professional and compassionate communication with applicants throughout the process.
Make clear and evidence-based recommendations on whether an adoption should proceed.
Match dogs with suitable adopters based on the dog’s health, temperament, needs, history and likely home environment.
Work with the Medical and Animal Care teams to understand which dogs are ready for adoption and what support they may require.
Coordinate introductions, adopter meetings and trial arrangements where appropriate.
Ensure adopters understand the responsibilities and long-term commitment involved in adopting a dog.
Identify potential placement risks and ensure these are addressed before the adoption is approved.
Prepare, issue and maintain adoption contracts and associated documentation.
Ensure all adopter, dog and placement records are complete, accurate and up to date.
Maintain clear records of applications, assessments, decisions, adoption outcomes and supporting evidence.
Track adoption activity, including application numbers, approval rates, completed adoptions and unsuccessful applications.
Ensure documentation is suitable for operational, management and audit purposes.
Coordinate all administrative and logistical arrangements required for domestic and international adoptions.
Work with the Medical and Operations teams to ensure each dog meets the necessary veterinary, identification and travel requirements.
Coordinate veterinary records, vaccination documentation, microchip information, health certificates, permits and other required paperwork.
Liaise with adopters, transport providers, airlines, flight volunteers, agents and relevant third parties where required.
Plan travel dates, routes, crate arrangements, airport transfers, handovers and arrival arrangements.
Ensure adopters receive clear instructions regarding collection, travel, arrival and settling the dog into its new home.
Monitor deadlines and resolve logistical or documentation issues that could delay an adoption or place the dog’s travel at risk.
Develop an individual preparation plan for dogs awaiting adoption or travel.
Work with the Animal Care team to ensure dogs receive appropriate socialisation, handling and preparation for life in a home.
Coordinate crate training, lead walking, exposure to new environments, vehicle travel and other practical preparation.
Ensure dogs are appropriately prepared for airports, flights, road transport and handovers.
Identify dogs requiring additional preparation and coordinate this with the relevant teams.
Provide adopters with accurate information about the dog’s progress, routines, behaviour and ongoing needs.
Conduct scheduled follow-up checks after adoption.
Provide practical support and guidance regarding settling in, feeding, routines, health, socialisation and responsible dog ownership.
Coordinate input from the Medical or Animal Care teams where specialist advice is required.
Maintain records of follow-up contact, emerging concerns and adoption outcomes.
Work closely with the Medical, Animal Care and Operations teams to coordinate adoption readiness, preparation and travel.
Provide accurate information to support dog adoption profiles and promotional content.
Ensure adoption information is available in Thai and English where required.
Develop and improve adoption procedures, assessment tools, contracts, checklists and guidance.
Train and support staff or volunteers involved in adoption administration, adopter communication, dog preparation or transport.
Provide regular reports on adoption activity, outcomes, risks, delays and operational challenges.
Support adoption events, adopter meetings and community engagement activities.
Thai national.
Fluent spoken and written Thai.
Strong English reading comprehension.
Able to communicate clearly in spoken and written English with international adopters, colleagues and external organisations.
Previous experience managing dog adoptions, either domestically or internationally.
Practical experience assessing adopters, matching dogs with homes and coordinating completed adoptions.
Experience managing adoption documentation, transport arrangements or international animal travel logistics.
Good understanding of dog welfare, responsible adoption and the preparation dogs require before placement.
Strong judgement and the confidence to make fair but sometimes difficult adoption decisions.
Highly organised and able to manage multiple applications, dogs, deadlines and travel arrangements simultaneously.
Excellent attention to detail, particularly when managing contracts, veterinary documentation and travel paperwork.
Confident using email, spreadsheets, online systems, messaging platforms and digital records.
Calm, compassionate and professional when dealing with emotional or challenging situations.
Able to work effectively across multiple teams.
Valid Thai driving licence.
Based in, or willing to relocate to, Koh Samui.
Able to work full-time on site.
Experience coordinating international dog exports or imports.
Experience working with airlines, animal transport providers or flight volunteers.
Knowledge of dog socialisation, crate training and travel preparation.
Experience supervising or training staff and volunteers.
Experience developing adoption procedures, assessment tools or operational systems.
This is a full-time, on-site role based in Koh Samui.
Regular travel around Koh Samui will be required.
Some evening, weekend or early-morning work may be required for adopter meetings, transport arrangements, airport transfers or dog departures.
The postholder must be comfortable working directly with dogs of different sizes, temperaments and medical needs.
Occasional travel elsewhere in Thailand may be required.
Contact : naruchit@happydoggo.com
