PURPOSE OF POSITION
The Organisational Governance Manager plays a critical role in ensuring that the foundation’s operations comply with Thai laws, Partnership Policies, and Global Standards with transparency and accountability. The position oversees governance processes, supports the Board Committee, and drives the implementation of organizational governance policies.
This role is also responsible for managing the Integrated Incident Management (IIM) system, covering complaints, fraud, safeguarding, and other critical incidents. In addition, the position provides oversight in legal advisory, compliance, internal and external audits, and the adaptation of Partnership Policies to the Thai context. The role further promotes and sustains an organizational culture grounded in Integrity, Accountability, and Compliance.
MAJOR RESPONSIBILITIES
1. Strategic Governance Supporter (45%) :
- Support the Board Committee in meetings, documentation, and the preparation of accurate, complete, and timely reports to enable effective strategic decision-making.
- Oversee and implement governance-related management policies in compliance with Partnership Standards and applicable Thai laws.
- Develop and implement the Board Development Plan, including orientation programs for new Board Committee members, to strengthen their understanding of roles, responsibilities, and the organization’s mission.
- Serve as the central coordination point between the Board Committee, senior leadership, and internal departments to promote transparency, effective communication, and smooth collaboration.
End Result:
- The Board Committee receives accurate, transparent, and timely reports and documentation, enabling effective governance and strategic decision-making.
- Governance policies and processes are implemented in full compliance with Thai laws, Partnership Standards, and Global Standards, ensuring organizational accountability and credibility.
- Board members are well-oriented and supported, strengthening their capacity to fulfill governance roles and responsibilities effectively.
- Coordination between the Board, senior leadership, and internal departments fosters transparency, alignment, and smooth collaboration.
2. Incident & Risk Management Champion (Integrated Incident Management – IIM) (15%) :
- Oversee and manage the Integrated Incident Management (IIM) system covering complaints, fraud, accidents, staff-related cases, and safeguarding, ensuring processes are systematic, transparent, and compliant with Partnership Policies and Global Standards.
- Coordinate with relevant internal departments as well as the Regional Office and Global Center to ensure investigations, analysis, and case management are conducted according to established standards and requirements.
- Monitor and report incident management outcomes to senior leadership and the Board Committee, ensuring transparency and providing insights for organizational learning and system improvement.
- Develop tools and mechanisms to strengthen incident and risk management, minimizing organizational impact and promoting a Safe Reporting Culture.
End Result:
- All incidents (complaints, fraud, safeguarding, staff-related issues, accidents) are systematically recorded, analyzed, and managed in line with Partnership and Global Standards.
- Investigations and case management are handled transparently and consistently, reducing risks and protecting organizational integrity.
- Regular incident reporting provides senior leadership and the Board with insights for organizational learning, prevention, and system improvement.
- A safe reporting culture is promoted, encouraging staff to raise issues without fear of retaliation, thereby enhancing organizational resilience.
3. Legal & Compliance Advisor (10%) :
- Provide legal advice and oversee the review of contracts and agreements with external parties (e.g., donors, partners, contractors) to ensure compliance with Thai laws, Partnership Policies, and Global Standards, mitigating legal and operational risks.
- Ensure that the organization complies with all relevant Thai laws, including labor, tax, and regulatory requirements, to maintain organizational integrity and credibility.
- Liaise with external legal counsel, regulatory bodies, and partners to prevent and mitigate legal risks and manage disputes systematically and transparently.
End Result:
- Organizational operations fully comply with Thai laws (labor, tax, regulatory) as well as Partnership Policies and Global Standards, minimizing legal and compliance risks.
- Contracts and agreements, are reviewed and approved to safeguard the organization against legal disputes and liabilities.
- Senior leadership and departments receive timely legal advice to support decision-making and mitigate operational risks.
- Engagement with external legal counsel, regulators, and stakeholders ensures disputes are managed transparently and credibility is maintained.
4. Audit & Assurance Steward (10%) :
- Coordinate and oversee internal and external audit processes to ensure organizational transparency, accuracy, and credibility.
- Monitor and report on the implementation of audit findings, recommendations, and action plans, ensuring timely and accurate completion in compliance with the requirements of the Global Center, Partnership Policies, and donor standards.
- Develop transparent and auditable tracking systems that enable senior leadership and the Board Committee to regularly monitor progress.
- Promote the use of audit lessons learned as opportunities for continuous improvement and to strengthen the organization’s quality and credibility.
End Result:
- Audit findings and recommendations are monitored, reported, and implemented systematically, in compliance with Partnership and donor standards.
- Transparent and auditable tracking systems are in place, enabling leadership and the Board to monitor progress effectively.
5. Partnership Policy & Standard Compliance (10%) :
- Oversee and monitor organizational compliance with Partnership Policies and Global Standards as required.
- Track policy changes in coordination with the Regional Office and Global Center, assess potential impacts, and communicate adjustments clearly to leadership and relevant departments.
- Collaborate with internal departments to update or develop internal policies and SOPs aligned with Partnership requirements and donor standards.
- Establish monitoring and reporting mechanisms to ensure consistent and verifiable adherence to Policy and Standard Compliance across the organization.
End Result:
- Partnership Policies and Global Standards are consistently implemented across all departments, ensuring verifiable compliance.
- Policy changes from the Regional Office or Global Center are tracked, analyzed, and communicated effectively to leadership and staff.
- Monitoring and reporting systems provide leadership with clear visibility of compliance status across the organization.
6. Culture of Integrity & Accountability Builder (10%) :
- Promote an organizational culture grounded in integrity, transparency, and accountability through internal awareness and communication initiatives.
- Organize training programs and activities to strengthen staff understanding of governance, compliance, and safeguarding at all levels.
- Encourage staff and leadership to embrace and uphold the Core Values of World Vision, reinforcing trust, credibility, and accountability with stakeholders.
End Result:
- An organizational culture of integrity, accountability, and transparency is actively promoted and sustained across all levels.
- Staff at all levels are trained and empowered to apply governance, compliance, and safeguarding principles in daily work.
- Awareness and communication initiatives strengthen trust, credibility, and accountability with internal and external stakeholders.
- The Core Values of World Vision are consistently upheld, reinforcing ethical standards and stakeholder confidence.
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