ThaiNGO

The Donor Service and Tele-Marketing Senior Coordinator (1 Year Fixed Term Contract) is vital in strengthening donor relationships and maximizing financial contributions. This role combines the effective planning and execution of telemarketing programs with exceptional supporter care programs, ensuring that income, supporter growth, retention, and expenditure targets are achieved.

The Coordinator will lead a team to deliver efficient telemarketing and supporter care operations while enhancing donor loyalty and lifetime value. You will work closely with the Supporter Relations and Database teams.

Duties and Responsibilities:

• Support development of donor retention and upgrade strategy for Greenpeace Thailand.
• Responsible for delivering high-quality supporter care services to retain and enhance relationships with existing Greenpeace donors.
• Drive growth in donor contributions by reactivating, upgrading, and retaining existing donors through effective telemarketing strategies.
• Lead, inspire, and manage teams to deliver high-quality telemarketing and supporter care programs/activities.
• Support Greenpeace’s fundraising goals by meeting annual budgets and KPIs  through strategic planning and implementation. 
• Oversee Inbound and outbound telemarketing program, including acquisitions; reactivations, conversions and retention; upgrade.

Requirements:

• Bachelor’s degree or higher, Marketing or related field.
• 5 years relevant sales/direct marketing operations and project management experience
• Able to work under pressure, self-motivated, outgoing and result driven personality
• Proficiency in databases, CRM, computer system and Microsoft Office
• Excellent analytical skills and data analysis skills
• Experience with operations, process and procedure development
• Strong process optimization and workflow management skills

Read more : https://www.greenpeace.org/thailand/the-donor-service-and-tele-marketing-senior-coordinator/