ThaiNGO

Regional Manager Asia

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Based in Bangkok, Thailand

At Toll, we aren’t just moving businesses; we’re moving the world toward a brighter, more compassionate future! For the past 14 months, we’ve proudly held a ground-breaking contract with the Australian Department of Home Affairs, giving us an extraordinary opportunity to make a real difference in the lives of those in need. Our commitment to this mission has only grown stronger over the past year.

About the role:

We are looking to place a Regional Manager for Asia based in Thailand.  This role leads a regional case management team , a logistics and supply chain team and specialist support staff across 4 locations  in Asia. Imagine relocating from Australia to Thailand and being part of a team that supports refugees and humanitarian visa clients in their most vulnerable moments, guiding them through the medical assessment process and helping them towards a new life in Australia. We are seeking an individual who is passionate about the Humanitarian sector .

Your people skills will be invaluable in leading a dedicated case management team to deliver efficient, end-to-end support for refugee clients , ensuring high performance through clear KPI standards and ongoing coaching. You’ll be responsible for creating an exceptional customer experience by ensuring compliance, managing risks, and resolving issues to support safe, high-quality service delivery. You’ll also build strong relationships with clients, stakeholders, and subcontractors across culturally diverse regions, demonstrating clear, high-standard communication and collaboration with local partners. Your leadership will enable the team to deliver seamless services and provide the Department of Home Affairs with vital regional insights.

What’s it like in Bangkok, Thailand?

Bangkok, Thailand, is a bustling, vibrant metropolis that blends modernity with traditional charm. It's known for its fast-paced urban life, colorful street markets, towering skyscrapers, historic temples, and vibrant nightlife. The streets are filled with energy. Street vendors offer a wide variety of foods, from delicious Thai street snacks to full meals. The sidewalks are crowded with people, and the city's famous tuk-tuks and motorcycles weave through traffic. The city is home to stunning temples, traditional Thai architecture and stunning the modern skyscrapers. Bangkok is an iconic global city with something for everyone.

Primary Responsibilities:

• Operational Leadership in a Service Delivery Environment
• Set clear, measurable performance goals and address challenges.
• Create a motivating climate for team members to excel.
• Build strong, culturally sensitive customer relationships.
• Maintain performance under pressure in diverse locations.
• Drive efficient processes with continuous improvement and quality control.
• Hold yourself and others accountable to meet commitments. Ensure adherence to policies and procedures.
• Strong awareness of political and cultural sensitivities affecting staff, customers, stakeholders and communities.

This is a unique opportunity to forge strategic relationships with local and international agencies, charitable organizations, and Australian missions across the region, building a network that fosters positive change and growth.

To Succeed in This Role, You Will Need:

Leadership in customer service, experience managing teams of over 10 people, and case management in large organizations. A background in Global Mobility or managed services is a plus. Building client relationships and leading people are essential. International work experience, especially in developing countries, is desirable, along with adaptability and resilience in diverse environments. Proficiency in a second regional language is beneficial.

Qualifications: Tertiary qualification in a relevant field is desirable. Working with Children Credentials (if Australian) and clear annual Criminal Records Checks are required.

Eligibility: Must be an Australian, Thai or New Zealand citizen and willing to travel frequently. A relocation package supports the role.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Thailand and be prepared to undertake pre-employment checks including a criminal history check and medical.

Applicants can be redirected to apply via:

Explore Jobs

https://www.linkedin.com/jobs/view/4123116889

Contact Name/Email: Sumate Sachdev (Sam) / sumate.sachdev@tollgroup.com 

Here are some links that provide additional information to support the job application:

Toll Assisted Passage (English) - An interview with Jason - YouTube
Toll Assisted Passage (Thai) - An interview with Nicky (youtube.com)

We will assess job applications as they are received and encourage you to submit your application early.