ThaiNGO

Are you looking for a new, challenging job opportunity at a not-for-profit, development organisation in a fun team with a great passion for helping others? The Child’s Dream Regional Office in Chiang Mai, Thailand is seeking an ambitious

Regional IT Support & Network Manager

Starting date of position – as soon as possible

Together as a team, we at Child’s Dream are here to empower people in the Mekong Sub-Region. We do this by working in partnerships with communities to improve the health and education of their children, youth and young adults for sustainable development. 

Our current Regional IT Support and Network Manager needs your support to manage and maintain our IT infrastructure across all our Child’s Dream offices in Thailand, Cambodia and Laos. Under the supervision of the Regional Operations Director, you make sure that all users can effectively use their IT equipment and systems without disruptions and that the Child’s Dream networks and servers operate efficiently, securely and with minimal interruptions.

Your duties and responsibilities include but are not limited to:

• Provide assistance to end-users or employees with their computer hardware, software, and network-related issues including troubleshooting, user assistance, installation and configuration, maintenance, documentation, and remote support
• Endpoint security and manageability, ensuring all devices accessing our systems and network are patched, updated, monitored and with appropriate access controls and anti-malware protections

• Overseeing and maintaining Child’s Dreams network infrastructure including network maintenance and improvement, network security, network monitoring, network troubleshooting, network upgrades and expansion, and network documentation

• Administration, monitoring, and maintenance of Windows and SQL servers including server installation and configuration, user management, security management, monitoring and performance optimisation, backup and disaster recovery, and server documentation.
• Ensure the required uptime and availability of our systems, network and applications
• Provide additional IT support as needed

We are seeking for a person who meets the following criteria:

Education and work experience

• a strong interest in working for an NGO and to contribute to our vision and mission
• associate’s degree in IT or other industry recognised certifications
  • at least 3 years of relevant working experience in IT related field

Hard skills

• knowledge and appropriate experience on diagnosing and resolving hardware, software, server and network-related issues efficiently
• demonstrate experience on networking infrastructure and concepts such as TCP/IP, DNS, DHCP, and network troubleshooting
• experience with remote desktop support tools to assist users and manage and access servers from a distance
• experience with server configuration, management and maintenance (including file and directory management, user account management)

Soft skills

• strong interpersonal skills and strong team spirit
• service-minded and passionate about supporting and interacting with employees in all IT-related matters
• excellent organisational and time management skills
• willingness to learn and adapt to new technologies and changing work environments
• strong problem solving skills
• outstanding verbal and written communication skills
• great attention to detail
• strong analytical skills and drive for constant development

Language skills

• advanced written and spoken English language skills
• preferably Thai mother tongue

Other requirements

• availability on call for any urgent IT issues which may arise
• occasional travel to other offices

What we offer:

• a full-time position in our office in Chiang Mai with an unlimited contract
• a multicultural working environment with a team of more than 10 nationalities
• a working culture based on trust, constant exchange, lean hierarchy and constant learning and development
• salary will be based on the relevant work experience, skills and knowledge plus, monetary and non-monetary benefits.

Did we spark your interest? Wonderful! Please send your full application in English (including motivational letter, salary expectation, resume, two references and certificates of education) to logan@childsdream.org.

The application deadline is 6^th September 2023. 

We will of course confirm that we have received your application and get in contact with you again if you are selected for an interview.