ThaiNGO

SENIOR CASE WORKER,THAILAND

About HOST International

Established in December 2016, HOST International is a not for profit company limited by guarantee committed to transforming refugee protection systems to give more power and choice to refugees and host communities in addressing local protection and integration needs. We work with curiosity, capability and courage to bring humanity, hope and dignity to all.

HOST operates across the Asia Pacific Region and works closely with local and international partners in achieving its vision.

We operate with the values of respect, compassion, integrity, diversity and innovation

1.Position Summary

The Senior Case Worker is responsible for the day to day management of an alternative to detention (ATD) case management program for asylum seeker and refugee children and families in Bangkok, Thailand. This includes providing guidance and direction, ensuring performance and budget targets are met, and providing regular supervision to case managers.

The Senior Case Worker will represent HOST International in relevant internal and external coordination forums, ensuring adequate visibility, and promotion of the program, and other HOST International livelihoods, durable solutions, protection, and education initiatives in Thailand.

Reporting to the Regional Manager this position will also contribute to planning and development of programs and associated policy whilst ensuring that practice remains consistent with HOST values, mission, and policies

2.Key Responsibilities

• Provide leadership on professional frameworks for quality service delivery and duty of care to HOST clients in Thailand;
• Oversee the development and implementation of case plans, case plan amendments, transitional care plans, pre-exit plans and exit processes including regular  reviews;
• Support Case Worker in providing high level initial needs assessments and case management planning, ongoing assessment and individualised support to clients with complex needs and their family members based in a way that empowers clients to find appropriate solutions, promotes independence, fosters hope, humanity and dignity and improves opportunities;
• Participate in performance review activities and provide leadership and regular supervision and support to staff to ensure that high quality, consistent and culturally appropriate casework and support is being delivered to all clients;
• Leading on crisis intervention and service delivery to clients requiring significant support and escalation of significant risk situations;
• Ensure integrity of client related documentation and data entry procedures and ensuring that information is up to date in HOST International’s client case management system;
• Develop and maintain positive, collaborative relationships with government, partners and key stakeholders to enhance the effectiveness of the service delivery model and to promote understanding and awareness of services and on issues affecting clients;
• Contribute to client and community engagement activities that promote the work of HOST and seek regular feedback on services;
• Contribute to the development of service planning, delivery, and evaluation, to enable the HOST International team to deliver quality, best practice and innovative services within program timelines and KPIs; and
• Identify opportunities for donors and/or new protection interventions and support in assessments and developments of new project proposals

3.Selection Criteria

3.1) Essential

• Tertiary qualification in social work, psychology, or related discipline;
• Demonstrated experience in leadership, mentoring and providing supervision to  staff;
• A minimum of 5 years’ experience within the human services sector including experience providing case management with complex needs or heightened vulnerability;
• Demonstrated experience working in a professional capacity with culturally and linguistically diverse and/or with people from Refugee  backgrounds;
• Highly developed written and oral Thai and English communication skills and competence in use of Microsoft Office and online data systems; and
• Strong analytical and negotiation skills with demonstrated ability to priorities, work to deadlines and manage complexity

3.2) Desirable

• Experience in capacity development; and
• Proficiency in one or more of the following languages – Arabic, Rohingya, Somali, Urdu, Vietnamese, or another refugee language group.

4.Expectations of HOST Employees

In addition to the duties listed above, all HOST staff are expected to:

• Respect and abide by HOST’s vision, mission and values, ensuring that their conduct is consistent with the HOST Code of Conduct and HOST Child Safeguarding Code of Conduct and is fully compliant with the provisions of HOST policies and procedures;
• Carry out general administrative functions related to their role and to the effective and efficient functioning of HOST including the timely and accurate management of case files, relevant databases, and all service delivery communications and data;
• Participate in induction training relating to policy and procedures, workplace health and safety and HOST administrative systems;
• Comply with all other reasonable and legal directions of the Senior Manager or relevant Executive as required.
• Communicate concepts, information and arguments efficiently in personal and group contexts and across all organizational levels;
• When representing HOST at internal and external events, ensure appropriate conduct and professional representation at all times;
• Demonstrate high ethical standards and professionalism and visible support and promotion for corporate outcomes and corporate values; and
• Perform other duties commensurate with skills and experience as required.

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4.1) Position Responsibilities

• Applicants must have the right to work in Thailand;
• All applicants must undertake a National Police Check and not have any serious convictions including fraud, assault, or serious theft. Any convictions should be declared up front and will be discussed confidentially upon receipt of the criminal record check;
• It would be beneficial to hold a current, valid Thai driver’s licence;
• Applicants will be subject to social media screening as part of employment and visa application checks.

5.HOST’s Core Competency Framework

The above core competency framework applies to all staff working at HOST. 

The competencies provide a common language, across HOST, for discussing the Way We Work, not just what we do.  It clarifies the behaviours and attributes required of all staff working at HOST.  Core Competencies are a critical part of HOST’s Organisational Culture and set the minimum expected standard of behaviour for everyone at HOST.

6.Workplace Health and Safety (WHS)

All staff are required to take reasonable care for their own health and safety and that of other personnel who may be affected by their conduct. 

WHS responsibilities are applicable to positions as outlined in the HOST WHS policy. These include general staff responsibilities as well as additional responsibilities that apply for Managers, Supervisors and other Personnel.

Acknowledgment and e-sign off

Staff are expected to carry out any duties, within the scope of their ability, that are necessary to fulfil the position objectives. This position description may change over time due to the nature of HOST activities and a flexible attitude to change is expected of all staff. Any such changes will be discussed with staff as soon as practicable.

As the incumbent of this position, I confirm that I have read the Position Description, understand its content and agree to work in accordance with the requirements of the position. I understand this position description is not a duty statement, it is only intended to provide an outline of the key responsibilities of the position.

I, the undersigned, agree to be employed under the terms and conditions as detailed in this position description.

Duty stations and time frames:

The staff will be based in  to Bangkok and nearby provinces if necessary.

Please read this notice carefully and send 1) CV and 2) Letter of recommendation in English to Kanokwan@hostinternational.org.au and hr@hostinternational.org.au.

The deadline for applications is 15 May 2023. Only shortlisted candidates will be contacted.