Human Resources Associate (Roster Recruitment)

UNDP Global Shared Service Unit (GSSU) in Bangkok
Other / อื่นๆ
2236
14 Jun 2022
15 August 2022

Background

UNDP, as an integral part of its mission to fight poverty and improve the lives of people around the world, is committed to being open, transparent and accountable. As part of this commitment, UNDP adopted International Public Sector Accounting Standards (IPSAS) and established a Global Shared Service Centre (GSSC) to provide IPSAS transactional recording (in the areas of revenue, expenses and fixed assets), procurement, advisory and support services to UNDP Offices worldwide, and to provide training to UNDP Offices where needed. Human Resources services within the GSSC was set up earlier in 2003 in Copenhagen and it provides customized service packages to more than 40,000 UN personnel from agencies, funds and programmes across the UN System. GSSC/HR in Copenhagen has established a legacy as a major Human Resources administration centre within the United Nations and is recognized as a centre of excellence. The Global Shared Service Centre (GSSC) is part of the Bureau for Management Services (BMS).

In the area of Human Resources, the GSSC supports both personnel and management in UNDP offices and units, with the full cycle of HR services ranging from recruitment, talent management, learning and development, HR policy and advisory services, management of benefits and allowances, payroll and banking transactions.

In six UNDP Regional Bureau Service Centres (RSCs) – Addis Ababa, Amman, Bangkok, Dakar, Istanbul and Panama – the recruitment and administration of local personnel will be proximity-based and managed by outposted GSSC personnel who report directly to the Global HR Service Centres (GHRSC) in Istanbul and Copenhagen.

Under the local operational guidance of the most senior representative of the GSSC RSC, the substantive overall guidance of the P3 HR Specialist (GSSC/Local BES) and under the direct supervision of the G7 HR Associate/Team Lead (GSSC/Local BES) in Copenhagen, the HR Associate in the GSSC RSC is accountable for ensuring transparency, accuracy and assuring full compliance the outposted HR administration of allowances for personnel for country offices in the Regional Bureau. S/he performs a variety of standard HR administrative processes and services ensuring high quality and accuracy of work and consistency in service delivery. The HR Associate provides support to internal and external clients and managers on policies, guidelines and services and promotes a collaborative and client-oriented approach, sharing knowledge and best practice, including conducting training courses and coaching. Clients with whom there is direct contact may include UN Agency staff and other personnel in country offices or regional service centres as well as other units in UNDP such as OHR and OFRM in BMS as well as HR focal points in UNDP country offices worldwide and other UN entities such as UN Payroll, UN Insurance and other entities as applicable.

Duties and Responsibilities

Advisory Functions

Act as an internal advisor on matters relating to benefits and allowances, fostering partnerships with internal and external stakeholders by briefing and advising clients, personnel, colleagues and partners of the policies and guidelines thereof to achieve the following results:

Comprehensive HR strategy including benefits and allowances management.
Consistent approach in compliance with personnel policies.
Client and partner confidence in GSSC RSC HR as a credible HR service administrator.
HR policies and guidelines relating to benefits and allowances are reviewed and revised as necessary.

Administration

Administer and certify processing of allowances in full compliance with personnel policies and the Financial Accountability Framework. The HR Associate has approval authority for non-discretionary decisions under the applicable personnel policies and within the financial level of authority, to achieve the following results:

Equity and transparency in the application of personnel policies.
Client understanding and confidence in GSSC HR as a credible HR service administrator.
A high quality, timely and accurate service is provided to clients and partners.
Accurate employee database for personnel and talent management.

Payments

Determine and verify, verify financial benefits related to contracts, including hires, life and organization events, end of service, ongoing allowances and salaries to achieve the following results:

Accurate determination of financial allowances of personnel transactions.
Timely processing and approving financial payments to support personnel policies.
Increased efficiency as a result of reduction in recoveries, advances and other exceptional payments.
Accurate processing of financial allowances to correct UNDP and third-party funds.

Knowledge Management

Recommend, create and maintain knowledge management prescriptive content for benefits and allowances to achieve the following results:

HR knowledge management system contains accurate and comprehensive coverage of benefits and allowances matters.
Personnel are enabled and empowered through access to GSSC HR knowledge base.
Full transparency of the administration of benefits and allowances.
Continous learning and development for HR workforce by keeping abreast with HR best practices.
Conduct training courses on benefits and allowances.

Streamlining Processes

Identify areas for improving processes and HR policies and developing business requirements to maximize efficiency and simplify procedures, to achieve the following results:

Recommendations for improved and new HR policies and guidelines.
Streamling payment and entitlement procedures to deliver optimal client service.
Enhance work efficiency through constant evaluation and analysis of HR processes.
Reduce costs of GSSC HR operations and related costs to clients and partners.
Reduce unnecessary paperwork and administrative processes.
Provide input and support to further development of and implementation of eServices.

Competencies

Core Competencies

Achieve Results

Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively

Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously

Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility

Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination

Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner

Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion

Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical Competencies

HR - Compensation / Remuneration/Managing compensation and benefits

Ability to design compensation plans which are aligned to current and future organization needs and market conditions; knowledge of and ability to apply the ICSC compensation methodologies and principles.
Knowledge of and ability to design benefits-related processes, programmes, and tools, including benefit enrolment and amendments.

Business Developmet/Knowledge Generation

Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need.

Business Management/Change Management

Ability to prepare, support, and help individuals and teams in designing and implementing organizational change.

Business Management/Communication

Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.

Business Management/Digital Awareness and Literacy

Ability and inclination to rapidly adopt new technologies, either through skilfully grasping their usage or through understanding their impact and empowering others to use them as needed.

Business Management/Customer Satisfaction / Client Management

Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs.
Ability to anticipate client's upcoming needs and concerns.

Required Skills and Experience

Education requirements

Secondary education is required.
BA/BSc degree in Human Resources, Business Administration, Social Sciences, and any other related fields would be desirable but it is not a requirement.

Years of relevant work experience

Minimum six (6) years (with Secondary education), or, minimum three (3) years (with Bachelor Degree) of relevant experience in human resources management services.

Required skills

Experience in the usage of computers and office software packages (MS Word, Excel, etc.).

Desired skills in addition to the competencies covered in the Competencies section

Experience in handling of web-based management systems.
Familiarity with UNDP operating and reporting systems, including experience in the use of an ERP system (i.e. Oracel Cloud, SAP or PeopleSoft) is an added advantage.

Language requirements