IT Associate

UNHCR
Nonprofits / องค์กรไม่แสวงหาผลกำไร
1811
25 Apr 2022
08 May 2022

Job Title	IT Associate	Job Opening ID:	36233
Location:	Bangkok (RB), Thailand	Salary Grade:	G6
Hardship Level:	A	Family Location Type:	Family
Type of Contract:	Temporary Appointment	Contract Duration:	12 months

Organizational Setting and Work Relationships

Under the overall supervision of a (Senior) IT Officer, the IT Associate provides reliable and timely IT services on the application and infrastructure of UNHCR standard IT services in the Area of Responsibility (AoR). S/he normally receives technical guidance from a (Senior) IT Officer for the Telecom/IT infrastructure in the region in which the field or emergency operation exists. In offices where there is no IT Officer, direct supervision may be exercised by the (Snr) Admin Officer as applicable in the duty station.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Operational Context

In addition to the duties and responsibilities mentioned in the standard job description, the incumbent will be expected to assist users in administering and/or conducting virtual, face-to-face and hybrid meetings, gatherings or conferences ensuring proper preparation of participants, equipment and services and in providing effective support and smooth operations. Moreover, the s/he will be expected to assist in preparation and maintenance of end-user devices including (but not limited to) mobile phones, tablets, communications equipment, laptops, desktops, displays, peripherals, and other hardware, in addition to assisting in the administration, installation and user support of corporate software applications and services; and acquiring experience relevant to the functions of software applications including (but not limited to) Microsoft Teams, Microsoft 365 suite of applications, Cisco appliances, conferencing services and telephony systems.

Duties

Assist in on-site needs assessment and installation and maintenance of UNHCR Telecommunications and IT equipment.
In consultation with the supervisor, establish the IT requirements in field operations, considering the overall IT and Telecom strategy of the region, the operational needs and the security constraints.
Install and configure the most appropriate type of UNHCR IT and Telecommunications systems (HF, VHF, UHF, Microwave Links, Telephony, and satellite systems) to meet the field and emergency operations immediate IT needs.
Ensure that the equipment under his/her responsibility is in good working condition, by inspecting regularly the hardware and installations. If required, arrange promptly repairs or replacement as necessary according to established procedures.
Maintain records of the installations and repairs/replacements done and keep the supervisor fully informed on the status of the equipment.
Provide each office, where equipment is installed, with full information for their asset management records.
If applicable, keep a proper inventory level of all sites spares and return spare parts for repair/replacement.
Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring.
Add or remove users from the Network.
Assist in the maintenance of accurate records of users and usage of the Network.
Carry out minor hardware maintenance.
Provide Technical Briefing/Training on the equipment to local IT resources and users, including IPs, ensuring that they are able to maintain/use the equipment.
Assist in the development and configuration of IT and Telecom Equipment/Kits used in field operations and emergencies.
Decide on appropriate resolution to incidents / problems.
Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility.
Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

For G6 - 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education

Not applicable.

(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses

Information Technology;

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

Essential

Experience relevant to the function or particularly on HF/VHF radio or IT systems, PAMA satellite systems, PABX, Cisco routers and satellite modems.

Desirable

Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset. Previous experience in Emergencies is an advantage.

Functional Skills

IT-Computer Literacy;

TR-Training/Coaching/Facilitation;

IT-Microsoft Office Productivity Software;

(Functional Skills marked with an asterisk* are essential)

Contact : RBAPHR@UNHCR.ORG

ไอที / IT