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JOB DESCRIPTION

HOUSEKEEPING AND FRONT OFFICE TRAINER

The Hospitality & Catering Training Centre (HCTC) is a joined venture between: IECD (European Institute of Cooperation And Development) and TBCAF (Tak Border Children Assistance Foundation).
HCTC is a non-profit organization dedicated to Tak border children and their employment through training at the first level of qualification in hospitality professions.

1. MISSION

The Hospitality Trainer is ensuring the training of the Housekeeping and Front Office under the supervision of the Operation Manager. In addition, the (HT) is responsible of the maintenance of the seminar and laundry building and he/she is in charge to work closely with the teams to ensure the quality of maintenance and the operations are both achieved.

2. KEY RESPONSABILITIES

• Accountable for the quality of the training

• Provide quality training in housekeeping as per the HCTC curriculum

• Provide quality training in front office with English teacher for (Customer relationship) as per the HCTC curriculum

• Ensure the smooth running of the operations part (laundry, external training at PBG/ Technical College, seminar facility…)

• Ensure the professional buildings (laundry and seminar) are maintained according to the defined protocol and that cleanliness is at the up-most standards

• Monitor closely the purchasing and expenses related to equipment’s and professional uniforms

3. MAIN DUTIES

Training

• Elaborate, plan, and deliver theoretical and practical training in housekeeping and working with English teacher in front office for (Customer relationship)

• Elaborate and evaluate each student through their performances in housekeeping and front office for (Customer relationship)

• Innovate, readapt, and prepare lessons plan adapted to the audience

In the housekeeping and front office department the Hospitality Trainer’s main activities are to convey relevant hospitality skills to the students for employment in hospitality industry, including business skills.

The instructor will be responsible for developing teaching plan. Also, to organize, deliver, and evaluate practical training of the students. Any relevant plans to foster the hospitality training and education will be discuss with the Education Manager. Elaboration of teaching plans, students’ evaluation and attendance should be reported in weekly, monthly and semester reports.

Supervision of the seminar facility and the laundry

• Plan annual budget for the running of operations at the seminar facility and at the laundry

• Respect the health and safety protocols inside the professional training facilities

• Ensure that students implement the academic protocols inside the professional training facilities

• Manage the stocks and ensure a strict cost control

• Ensure quality controls (hygiene)

• Maintain the assets of school areas, laundry, and seminar facility (meeting room and co-working space in the future)

• Proceed to annual inventories

As hospitality trainer, and a professional hotelier, the responsibilities are to deliver the key skills to students and insured the quality of the guest experience remains at the highest standard. As well as collaborate with the Operations Manager for cost controlling. The instructor will maintain the seminar facility and laundry equipment’s in perfect clean and maintenance condition. The instructor will also, in collaboration with the team, conceptualize and deliver high-quality service as part of the social business operations.

Cleanliness and maintenance of the laundry and seminar facility buildings

• Responsible to plan, organize and supervise the cleaning of the seminar facility – meeting room &laundry on weekly, monthly, and annual basis

• Keep record of repair list and report once a week to the Operation Manager areas from the seminar facility or laundry which need urgent maintenance

• Plan monthly budget expenses for the laundry and seminar facility

• Plan monthly and weekly major cleanings and renovation of the seminar facility and the laundry

• Inspect weekly the two buildings

4. REQUIREMENTS

• Must have a Hospitality Vocational Degree

• Must possess an experience in (Housekeeping, Front Office, Customer Relationship…) within a luxury environment

• Must possess at least 2 year working experience as Front office/Housekeeping supervisor

• Must possess excellent communication skills in Thai and fluent English

• Must display a strong desire to learn and grow within the organization

• Must be capable to adapt to the local environment

• Must accept and integrate the Academic Manager’s feedback during classroom observation sessions

5. COMPENSATION

• Salary according to experience

• Meals provided while on duty

• Accommodation provided during the probation period

• Coaching and training on a punctual basis by experts and experienced professionals

Please note that this role is also open to a junior profile –This role is available from February 2022.

Send CV and motivation letter to:kasesemsrib.hctc@gmail.com andalix.watson@iecd.org