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Database Management Manager (Salesforce)

Database Management Manager (Salesforce)

Competitive Package

Closing date: Midnight Thursday, 30th December 2021


Database Management Manager (Salesforce) – The Role

An essential member of the team, you will be responsible for the upkeep of all the data and processes covering our fundraising and campaign team (Salesforce) databases. You will use your expert knowledge of data processing to advise and support the fundraising, campaigning and finance teams in their work.

This will involve guaranteeing the quality of the data held on our core systems by ensuring it is up to date, accurate and compliant with PDPA. You will also reconcile data at month end, make sure documentation is maintained and up-to-date as well as coordinate staff training needs.

You will build an in depth understanding of how all fundraising and campaigning data is processed internally and externally and transferred to/from external agencies too.  You will also use this insight to support system development projects and improve ways of working. Your remit will include managing the workload of the data operations team to deliver critical tasks on time and progress projects in a timely manner.

In addition, you will oversee the work of our fulfilment agency to ensure they are processing donations, supplying data and thanking supporters in compliance with contractual obligations.


Database Management Manager (Salesforce) – Duties

  • To ensure that the CRM platform (systems and processes) operate accurately and efficiently at all times.
  • To act as the Data Controller under the terms of PDPA
  • To ensure the integrity of data being input to the CRM platform
  • To ensure that donations are processed in an accurate and timely manner and that supporter’s donation history is accurately recorded.
  • To be the key focal point to the relationship between the CRM function and external stakeholders including payment gateways, banks, and software suppliers.
  • To provide managements reports to internal stakeholders, including but not limited to fundraising, finance and senior management.
  • Keep abreast of and adhere to codes of practice and regulatory changes ensuring that data processing is carried out in accordance with the law, Local World Animal Protection policies and to best practice standards that protects the reputation of World Animal Protection.
  • To contribute to new systems processes and procedures that ensure compliance with data processing laws, regulations and best practice.

Skills and Experience


  • Experience in managing CRM systems and databases – Salesforce
  • Minimum 5 years of Hands-on experience with Microsoft SQL Server.
  • Highly analytical and able to manipulate data – E.g. SQL and Excel skills.
  • Highly methodical, organised and structured thinking with great attention to detail – project management skills.
  • Cross team collaboration to support functional scope and wider corporate objectives of World Animal Protection
  • Proven customer service orientation and interpersonal skills including ability to establish and maintain effective working relationship with others.
  • Experience in technology project implementation, training and documentation preferred


  • University Degree (or equivalent) in Computer Science or a relevant discipline plus generally 5 years of hands-on experience in database administration.
  • Salesforce Administrator Certification is highly desirable


  • Previous experience working in a similar role within the NFP sector or in a B2C environment.
  • Experience of using the Salesforce CRM is highly desirable.

How to Apply

If you want to be part of our dynamic organisation and help us move the world to protect animals then please send us a copy of your CV, salary expectation and cover/motivation letters addressing your skills and experience relative to the role to

Due to the large volume of applications that we receive, we will not be acknowledging receipt of your application.  If you do not hear from us within 3 weeks of the closing date, please consider your application as unsuccessful.

World Animal Protection is an equal opportunity employer and committed to providing equal opportunities for everyone regardless of their background.

The successful candidate must have permission to work in the position location.


Who are we?

We are World Animal Protection.

For over 50 years we have moved the world to protect animals.

We protect animals because we believe a sustainable future for the planet can only be achieved if both animals and people are part of the solution.

We stop the exploitation of wild animals for entertainment and profit. We protect pets and working animals in communities across the globe. We campaign for better farm animal welfare and fight against factory farming. We also help animals when disaster strikes.

Our vision is a world where animals live free from suffering. We are working to help people to see how important animals are to all of us.

We are determined to influence decision makers to put animals on the global agenda and inspire people to change animals’ lives for the better. Today we’re working on projects to end animal suffering by helping governments and communities to protect and care for their animals.


Why Work for us?

We move the world to protect animals globally but there are many other reasons to join our organisation. We are a truly global organisation with offices in Australia, Brazil, Canada, China, Costa Rica, Denmark, India, Kenya, the Netherlands, New Zealand, Sweden, Thailand, UK and USA. We employ over 380 people globally covering campaigns, media, fundraising, operations, finance, administration and human resources.

As well as competitive employee benefits we want our employees to grow with us and build their careers within World Animal Protection and therefore encourage internal applications. We have a strong track record of offering existing staff promotions as well as secondments and position changes within the organisation.

Contact :

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