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Volunteer Support Assistant (VSA)

Position:                               Volunteer Support Assistant (VSA)

Reports to:                             Director of Programming and Training      

Workweek:                           40 hour workweek



General Description:

The primary role of the Volunteer Support Assistant (VSA) is to provide administrative support to the Programming and Training Team. The primary responsibilities of the VSA are supporting the site identification and development process; supporting exchange of Volunteer-generated materials; maintain the Whereabouts reporting system; supporting Volunteers with homestay issues and housing issues; managing the administrative filing for P&T in coordination with the Program Assistants and the security-related filing in coordination with the Safety and Security Manager (SSM).  In addition, the VSA will act as the back-up to the Safety and Security Manager (SSM). The VSA works closely with both the P&T team and the SSM, but reports to the DPT who manages their day to day workload.




Program and PCV Support—60%

Supports PCVs with concerns, questions or issues related to their housing or homestay at site. Collects and maintains all housing checklists and ensures that all PCV housing meets the minimum standard. Helps communicate with landlords, host families, or counterparts related to housing concerns. Visits the site of the PCV if needed to help resolve a housing issue or perform a housing check.

  • Evaluates Trainees and Volunteers’ home stays and host families to ensure conformity to established criteria Ensures host families and local officials are willing and able to provide appropriate support to Trainees and Volunteers and that they meet outlined standards.
  • Coordinates host family orientations for SSM and PCMO to train on safety, security and health matters related to Trainees and Volunteers.
  • Assists Training Manager and DPT in developing safety and security systems for pre-service training and supports safety and security training objectives, including reinforcing Trainee roles and responsibilities related to personal safety and security.
  • Assists in the development and revision of PCV support materials and resources such as putting together the PCV Handbook every year with feedback from all offices and developing the COS handbook and other similar documents.
  • Assists in the maintenance of electronic PC files, particularly the Volunteer Information Database (VIDA). Assists in training staff in the usage of VIDA and monitors completeness and accuracy of information contained in VIDA. Also maintains documents in PCV personal files.
  • Supports the DPT in scheduling and arranging site visits, sending letters to the sites, working with the driver and other logistics.
  • Supports programming and training events with administrative and program support such as helping SSM organize and coordinate the consolidation drill, contributing to the 100% visits during the first three months of PCV service, and other similar tasks.
  • Supports the site identification process by performing some of the site identification visits, particularly those that focus on housing, host family and safety issues.
  • Works with the program assistants to update all site identification reports and files and organize them for when they are needed
  • Works closely with PMs on housing changes and is responsible for viewing houses before a housing change.


Safety & Security—25%
  • Serves as the backup Safety and Security Manager, and stays up to date on all required training for designated safety and security staff. Carries the SSM phone monthly and when the SSM is on leave, unavailable or as needed.
  • When serving as backup Safety and Security Manager, ensures that Volunteer incidents are reported and responded to appropriately according to Peace Corps systems and procedures. Follows up on Volunteer incidents, including site visits if they are needed.
  • Inputs Site Contact Forms, including PCV’s contact information, into VIDA. Ensures that any reported changes are accurately reflected so the database is kept up-to-date. Maintains Site Contact Form electronic and physical files. 
  • Understands Volunteer Whereabouts system, inputs and edits information in VIDA and generates reports.
  • Immediately communicates Volunteer safety and security concerns and issues to the Safety and Security Manager (SSM). Knowledgeable and supportive of Peace Corps safety and security policies and procedures, including the timely reporting of suspicious incidents, persons or articles.
  • Provides support to the SSM and post leadership during emergency situations.


Occasional Money Handler—5%
  • The personal service contractor (PSC) may be requested to courier cash and/or purchase orders to various vendors who furnish supplies and/or services to Pre-Service Training/In-Service Training site, or other locations as directed by the Contracting Officer.  The PSC may also be requested to courier cash to Peace Corps trainees or volunteers.  The PSC will not be functioning as a procurement or disbursing official but will only be acting as an intermediary between the Contracting or Disbursing Officer and the recipient.  In the case of dealing with vendors, the PSC will not exercise any procurement discretion concerning the supplies or services to be purchased or the cost limits of these purchases; these will be determined by the Contracting Officer.



Other duties—10%
  • Manages the process of getting Volunteers TICA ID cards.
  • Coordinates with TICA on Volunteers VISA and Stay Permit.
  • Provides to the Admin team the details related to the ISTs, warden trainings, and consolidation drills (participants list, sites, arrival day, etc)



Mandatory Qualifications:

  • Bachelors degree in Education, Social Work, Sociology, Psychology, or related;
  • Demonstrated organizational skills, ability to multi-task and manage many administrative tasks at once;
  • Strong written and oral communication skills;
  • Strong inter-personal and teamwork skills;
  • Capacity to relate to people from a diverse range of social and cultural backgrounds;
  • Ability to maintain a high level of confidentiality, sensitivity and discretion;
  • Fluency in both English and Thai, both written and oral;
  • Ability to work with Microsoft Office Suite, and other basic computer knowledge;
  • Commitment to diversity, inclusion and equity in the workplace; and
  • Ability to travel up to 40% of the time.



Preferred Qualifications:

  • Knowledge of safety and security situation and practices in Thailand;
  • Experience working with foreigners or cultural minority groups at Peace Corps or another international organization of similar size.



Other Information, including Benefits:

  • Expected Start Date: After successful background security check
  • Duty Station: Bangkok (Dusit District near Krung Thon Bridge)
  • Insurance: Group Health Insurance, Life Insurance, and Workmen Compensation Plan
  • Bonus: Eligible for 13th month bonus
  • Holidays: Approximately 20 paid holidays/year
  • Annual Leave: 11 annual leave (personal vacation) days/year to start 



Application Period: June 2 to July 1, 2021.


Application Instructions:                                                                                                                                   

Submit a (1) required PC Job Application, (2) required cover letter or email explaining qualifications for the role, expected salary, interest in Peace Corps, and (3) optional resume to:


Required PC Application form and the full Statement of Work are here:


Applications that fail to follow application instructions or address the required qualifications or are submitted after the closing date will not be considered.


Notes: (I) Only Thai nationals only; no visa sponsorships. (II) Only short listed candidates will be contacted. (III) Contractors who resigned or voluntarily terminated full-time employment with Peace Corps in the past 12 months are ineligible for consideration. (IV) Current PC Contractors must have been in their current roles for at least 12 months to be eligible for consideration.






Contact :

ผู้ประสานงาน / Coordinator


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