Job Title: Senior Clinical Manager (National Position)
Band / Level / Grade: 7A
Location: Mae Hong Son, Thailand
Background/IRC Summary: The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is at work in over 40 countries and 26 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. The IRC has been operating in Thailand since 1975 and currently provides assistance to displaced persons in Tak, Kanchanaburi, Ratchaburi and Mae Hong Son provinces.
IRC provides primary health care and environmental health services in several refugee camps in Thailand. Primary health care services work to maintain low morbidity and mortality rates, while increasing the capacity of refugee-trained health care workers to provide curative and preventive treatment. IRC and community-based partner organizations also lead provision of clinical services in the camps, including reproductive health services and neonatal care. Clinical services include out-patient department (OPD) and in-patient department (IPD) care; laboratories supporting IPD/OPD and reproductive health clinics; pharmacy services for essential drugs; community health education, and mental health care. Environmental health services aim to create a healthy living environment for refugees living in the camps through the provision of quality water and sanitation facilities, leading efforts to improve access to chlorinated water, sanitation, and hygiene in the camps.
Under the direct supervision of the Senior Health Coordinator, the Senior Clinical Manager is responsible for provision of clinical consultations of complicated cases, decisions on referrals, planning and organizing refresher trainings for clinical, reproductive and child health (RCH) and other refugee health workers, and monitoring of clinical services to improve / maintain the quality of clinical services provided by the refugee health workers in Mae Hong Son temporary shelter (refugee camp).
The Senior Clinical Manager is required to provide clinical consultations of complicated cases, decision on referrals, planning and organizing the refresher trainings for clinical, RH and other refugee health workers, monitoring of the clinical services to improve/maintain the quality of clinical services provided by the refugee health workers. He/she plays a key role in providing clinical management for mental health disorder clients, technical oversight for psychosocial program, and in disease surveillance and outbreak investigation and response activities, procurement of drugs and medical supplies, and on-time verification of Health Information System reporting. He/she will provide supervision, on-going coaching, and technical support to Laboratory Technical Officer, Psychosocial Officer, and Health Program Officer. He/she will develop/monitor assigned budgets, spending plan, and approval of program expenses according to authorization schedule, in order to ensure donors obligations. In addition, the Senior Clinical Manger will assist in disease surveillance activities, outbreak investigation and response, on-time data verification of Integrated Refugee Health Information System (iRHIS) reporting as necessary.
▪ Provide ongoing consultation to severe and complicated cases from Outpatient Department (OPD), Inpatient Department (IPD), Antenatal Care (ANC), Postnatal Care (PNC) and delivery room in camp clinics, provide screening for referral cases, and facilitate the referral processes. Ensure the correct diagnosis and treatment provided according to guidelines in all health facilities.
▪ Provide ongoing coaching, bedside teaching and in-service training and supervision to KnHD Clinical staff in the OPD, and IPD clinics. Assess training needs of KnHD health program staff, develop training plan, and provide refresher trainings on a regular basis.
▪ Conduct regular follow up with Thai hospitals to ensure patients are receiving appropriate treatment and to discuss ongoing medical and palliative care for patients with chronic illnesses.
▪ Ensure the utilization of drugs and medical supplies are in line with protocols and ensure drugs and medical supplies in camp clinics. Provide technical oversight in reviewing monthly consumption patterns, approving monthly requisition, and facilitate the procurement of drugs and medical supplies.
▪ Provide ongoing monitoring and evaluation of the knowledge and skill levels of the KnHD clinical staff, and provide feedback to improve identified gaps.
▪ Review and verify weekly and monthly Health Information System (HIS) reports and registers, provide feedback to iRHIS staff, Reproductive and Child Health Officer and follow up with camp staff on information needed. Participate in communicable disease surveillance , outbreak investigation and response activities according to requirement of MOPH guidelines.
▪ Provide supervision and technical support to Psychosocial Officer, Health Program Officer, and Laboratory Technical Officer and Reproductive and Child Health Officer using IRC’s Performance Management System in a timely manner, including identifying training and staff development opportunities/needs, monitor and evaluate team performance, providing regular feedback and guidance through regular interaction.
▪ Develop work plan, monitor the progress of services to ensure quality care and verify that program indicators and targets are met in order to ensure the quality of services. Ensure adequate and timely reporting on program activities to IRC management staff, program partners, and donors.
▪ Monitor assigned health program budgets and spending plan to ensure expenditures are on track and utilized according to donor requirements and regulations, and approve program expenses according to the authorization schedule. Assist the Senior Health Coordinator in donor reporting and developing new or revised budgets as necessary.
▪ Coordinate and support the Senior Health Coordinator (based in Mae Sot) on new program design and development.
▪ Perform other duties as assigned by the supervisor.
Key Working Relationships:
Position Reports to: Senior Health Coordinator
Position directly supervises: Psychosocial Program Supervisor, Health Program Officer, Laboratory Technical Manager
Indirect Reporting: None
Other Internal and/or external contacts:
Internal: IRC Operation team, Program Unit, Sub-grant Unit, IRC PLE team
External: KnHD, Thai MOPH
Education: MBBS. MPH or higher degree in related field a plus but not essential
Work Experience: Minimum 5 years working experience, of which at least two years of experience in clinical care and training of health staff, preferably in a primary care setting. Previous work experience in tropical medicine in a refugee setting or in developing country is a plus.
Demonstrated Skills and Competencies:
• Professional demeanours
• Experience in implementation of communicable disease outbreaks investigations and response.
• Experience in managing and mentoring multicultural staff.
• Demonstrated ability to prepare and monitor budgets and manage program finances.
• Excellent written and oral English language skills.
• Excellent verbal and written communication skills.
Language Skills: Fluency in English. Burmese, Thai, Karenni or Karen is a plus
Certificates or Licenses: None
Working Environment: The position will be based in Mae Hong Son, a town in the North of Thailand, with frequent and regular travel to the two refugee camps. Both the Mae Hong Son town and the two refugee camps are in a low risk area.
Please apply via the link: https://rescue.csod.com/ux/ats/careersite/1/home/requisition/12388?c=rescue
Deadline 3 March 2021
Contact : +66 (0) 2 253 6519-27 Ext 336