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Community Based Case Manager

Organization : HOST International Thailand (Peace and Culture Foundation)

Position Announcement: Community Based Case Manager

Position Type: Full-time; 40 hours/week

Location: Bangkok, Thailand

Reports to: Country Manager

Deadline for Applications: 22 January 2021 

Start date: As soon as possible

Special considerations: Applicants must be Thai nationals and be able to communicate in English

 

About HOST International

Established in December 2016, HOST International is a not for profit company limited by guarantee committed to working wisely, creatively and carefully to help create a better, safer future for displaced people and host communities around the world.

There are more than 65 million displaced people in the world and fewer than 100,000 resettlement places annually. Most displaced people are subject to long-term displacement in countries that are unwilling or unable to integrate them. HOST seeks to promote innovation and integrity in all aspects of our work whilst promoting diversity and cooperation among the people and communities that we work with.

Through strengths based and trauma informed approaches we provide education and support services to improve the livelihoods and independence of refugees and asylum seekers whilst assisting host countries to integrate them peacefully.

Our Governing Principles

Creating and maintaining humanity, hope and dignity is at the core of our work with displaced people and host countries.

  1. Position Summary

The position of Case Manager is responsible for the development and implementation of individual support plans for asylum seeking or refugee children and families that are accepted into HOST International Thailand’s case management program.

The role will also be responsible for coordinating the implementation and review of support plans with a view to establishing support for asylum seekers or refugees from multiple stakeholders.

The role requires engagement with clients within their broader refugee communities, and models of practice that encompass community based protection and community development approaches are needed.

The role is also key in developing independence, hope, humanity and dignity for clients and requires an effective support relationship that fosters self-agency.

  1. Key Responsibilities

  • Managing an identified caseload of asylum seeker or refugee children and families (clients) with complex needs or heightened vulnerabilities. This may include responding to a range of complex issues such as child protection, physical and/or mental health, domestic violence, sexuality and trauma;

  • Addressing the psychosocial needs of clients whilst also developing hope and self-agency

  • Assessing the needs of clients and developing and implementing case management plans which focuses on client needs and aspirations as well as preparing clients for eventual transition to independence;

  • Monitoring and reviewing case plans, case plan amendments, transitional care plans, pre-exit plans, exit processes and all relevant information through case notes, reports and any other documentation within required timeframes;

  • Support clients to access services independently in the community

  • Assisting clients to develop meaningful social connections through linking them with members of their culture or origin or religious community as well as to the local Thai community;

  • Ensuring ongoing delivery of culturally appropriate information to clients on relevant matters- orientation, health, housing, relevant laws, community participation, livelihoods opportunities and education options;

  • Developing and maintaining positive relationships with key stakeholders to enhance the effectiveness of the service delivery model, to promote understanding and awareness of services and advocate on issues affecting clients;

  • Designing and delivering in partnership with other HI Th staff and stakeholders, community-based activities that address identified needs and build on client’s skills & strengths;

  • Contributing to the development of service planning, delivery and evaluation, to enable the HOST International team to deliver quality, best practice and innovative services within program timelines and KPIs;

  • Preparing ad-hoc reports for management as required to a high standard and complying with information protocols, policies and procedures;

  • Ensuring client case notes, reports and other data management functions and documentation are maintained to a very high standard within required timeframes as per policies and procedures;

  • Ensuring all activities align with program obligations, legislation, relevant codes of conduct and policies and procedures;

  • Support non-Thai national staff to understand Thai culture and norms and to apply this knowledge in the delivery of case management services; and

  • Perform other duties commensurate with skills and experience as required.

  1. Expectations of all HOST employees

  • In addition to the duties listed above, all HOST staff are expected to:

  • Respect and abide by HOST’s vision, mission and values, ensuring that their conduct is consistent with the HOST Code of Conduct and is fully compliant with the provisions of HOST policies and procedures;

  • Carry out general administrative functions related to their role and to the effective and efficient functioning of HOST including the timely and accurate management of case files, relevant databases, and all service delivery communications and data;

  • Participate in induction training relating to policy and procedures, workplace health and safety and HOST administrative systems; and

  • Comply with all other reasonable and legal directions of the Program Manager, Country Manager, Regional Manager South East Asia and/or Chief Executive Officer (CEO).

  1. Selection Criteria

  1. Essential

  • A minimum Diploma qualification in Community Services;

  • A minimum of 2 years experience in case management within the human services sector including experience working with clients with complex needs or heightened vulnerability;

  • Demonstrated experience working in a professional capacity with culturally and linguistically diverse and/or asylum seeker or refugee backgrounds;

  • Well-developed communication and interpersonal skills including the ability to build productive working relationships with a range of stakeholders;

  • Highly developed written and oral Thai communication skills;

  • Capacity to communicate clearly in verbal and written English; and

  • Demonstrated competence in use of Microsoft Office and online data systems.

  1. Desirable

  • Degree qualification in Social Work, Psychology, Behavioral or Social Sciences;

  • Proficiency in the following languages – Rohingya, Somali, Vietnamese or other refugee language group.

  1. Expectations of HOST Employees

In addition to the duties listed above, all HOST staff are expected to:

Respect and abide by HOST’s vision, mission and values, ensuring that their conduct is consistent with the HOST Code of Conduct and is fully compliant with the provisions of HOST policies and procedures;

Carry out general administrative functions related to their role and to the effective and efficient functioning of HOST including the timely and accurate management of case files, relevant databases, and all service delivery communications and data.

Participate in induction training relating to policy and procedures, workplace health and safety and HOST administrative systems.

  1. Job Complexity, Skills, Knowledge

  1. Level of Supervision / Independence

This role will require a moderate level of independence with monitoring and guidance provided by the Program Manager and Country Manager.

  1. Problem Solving and Judgement

Ability to work autonomously as well as collaboratively within a multi-disciplinary team to achieve key performance goals.

Effective interpersonal and cross-cultural communication and client advocacy skills, with the ability to liaise effectively with all key stakeholders and service partners, including clients and their communities.

Demonstrated capacity to work under pressure and to prioritize and balance organizational, stakeholder and client needs.

  1. Professional and Organizational Knowledge

Demonstrated experience working with vulnerable clients experiencing complex issues and needs including mental health, child protection, domestic and family violence and other issues resulting from trauma.

Sound understanding of strengths based and trauma informed practice approaches and the capacity to implement these approaches within a complex and fast paced operating environment.

The ability to quickly develop rapport and support clients within a complex service system with limited resources and a changing environment.

Full-time members of staff at Host International Thailand receive:

  • 20 days of paid vacation per year (pro-rata)

  • Paid public holidays based on duty station 

  • Social security and Health and Accident Benefit (pro-rata) 

Interested applicants should submit the following in English to be considered for this vacancy:

  • One-page cover letter including: the position you are applying for description of relevant experience and qualifications

  • Résumé/CV

  • Contact details (phone and email) for two references

Please submit the requested items in PDF or MS Word file to kanokwan@hostinternational.org.au

 

Please title the email “Community Based Case Manager”. Zipped files will not be opened. Applicants that do not include all of the requested items will not be considered.  We will only contact applicants we wish to interview.

Contact : kanokwan@hostinternational.org.au

 

Contact : kanokwan@hostinternational.org.au


ผู้ประสานงาน / Coordinatorผู้จัดการโปรเจค / Project manager

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