ThaiNGO

Job Title : Senior Caseworker (Pre-Post)

Location: Bangkok, Thailand

Background/IRC Summary:  

The IRC has a rich history of assisting refugees to apply for U.S. resettlement, from its founding in 1933 to help vulnerable individuals escape Nazi-occupied Europe, to pioneering the Joint Voluntary Agency which assisted Indochinese refugees for 22 years, to operations in Croatia, Sierra Leone and Sudan. Over the years, IRC has processed some half million refugees worldwide for U.S. resettlement.

Based in Bangkok with offices in Thailand and Malaysia, the IRC Resettlement Support Center (IRC-RSC) assists persons throughout Asia seeking permanent resettlement in the United States. RSC prepares refugee applications for the U.S. Refugee Admissions Program, provides information to resettlement agencies about arriving refugees and offers cultural orientation training to those refugees bound for the United States.

Job Overview/Summary: The Senior Caseworker (SCW) provides both general processing and advanced casework services on behalf of refugee applicants to the USRAP. The SCW Pre/Post reviews and completes necessary action for Post-CIS cases and performs other office functions outside of the general responsibilities of the caseworker as assigned by immediate supervisor.

Major Responsibilities:

• Conduct pre-screening interviews of refugee applicants in a manner that demonstrates a senior level understanding of the US Resettlement Program and background information relevant to specific caseloads
• Perform quality control and advanced administrative casework following the interview process to finalize cases for USCIS presentation
• Ensure 100% error detection at quality control check point
• Perform work in adherence to policy and procedure
• Keep immediate supervisor informed of developments in daily caseloads, including any urgent protection or medical conditions of applicants and their families
• Perform timely advanced casework duties on special caseloads in a manner that demonstrates a comprehensive understanding of USRP policies and practices
• Travel independently to regional locations to conduct pre-screening interviews when required
• Assume formal mentoring responsibilities for 1-2 assigned Caseworkers when required
• Perform casework and related follow-up, coordinating with Case Processing departments as needed to ensure continued processing
• Respond to case-specific inquiries from other RSC staff or partner organizations
• Other duties as assigned by supervisor, in line with the job scope

Key Working Relationships:

Position Reports to:                 Senior Casework Manager or Casework Manager
Position directly supervises:  NA

Indirect Reporting:                   Senior Casework Manager, Casework Coordinator

Other Internal and/or external contacts:

Internal:  All Bangkok and Malaysia RSC staff

External:  IOM, RPC, RAs, UNHCR, USCIS, and local partners as required

Job Requirements:

Education:

• University degree in any field

Work Experience:

• At least two years of relevant professional experience with previous data collection and interviewing experience required
• Resettlement processing or other NGO experience is preferred
• Previous work in a multi-cultural environment is advantageous

Demonstrated Skills and Competencies:

• Ability to type 40 words per minute
• Strong communication skills with a demonstrated ability to professionally interact with beneficiaries
• Ability to perform interviews and data collection through good listening and analytical skills.
• Meticulously attentive to details
• Excellent report writing skills; ability to produce grammatically correct, error-free reports
• Able to do advanced quality check on cases utilizing Tableau reports
• When required, able to assist in providing the necessary guidance and support to co-workers
• Able to multitask, work effectively under pressure and manage repetitive work
• Team oriented yet able to think and work independently
• Flexible and able to work in fast-paced, multi-cultural environment
• High level of professionalism while carrying duties per the SOPs (ie. integrity and confidentiality)
• Willingness and ability to travel to and work in remote locations such as refugee camps.

Computer and Language Skills: 

• Excellent verbal and written English language skills
• Computer Literacy – high level of competence in Ms Office i.e. Word, Excel, and PowerPoint, Outlook
• Ability to successfully work with Interpreters

Certificates or Licenses:

• Not applicable, unless required by law and/or organization to carry out official duties

Others:

• Able to travel whenever required

Working Environment:

This position is located at the RSC office in Bangkok but also requires occasional national and international travel.

The employee is required to adhere to the “IRC Way” for professional conducts, as well as to comply with all relevant Policies and Procedures while carrying his/her duties.  All other employee terms and conditions shall be as per stipulated in the Employment Contract and/or Employee Handbook.

All applications will be treated confidentially and not returned. The IRC considers all applicants on the basis of merit without regard to race, national origin, religious beliefs, sexual orientation, age, marital status or physical or mental disability. The IRC is an equal opportunity employer.

If you are interested ,please apply via link below.

https://rescue.csod.com/ux/ats/careersite/1/home/requisition/11778?c=rescue

Application Deadline: 12 January 2021