INTERNAL / EXTERNAL VACANCY ANNOUNCEMENT
Vacancy Notice No. 37/2020
Title of Post
Associate PSP IG Officer
Type of contract
Fixed-Term Appointment (FTA)
Date of Issue
4 December 2020
Effective date of assignment
As soon as possible
20 December 2020
Area of expertise: IG Acquisition
Nature of the Position
Under the functional supervision and in conjunction with the UNHCR Thailand, the Associate PSP Individual Giving (IG) Officer will ensure the constant growth of acquisition income from individual donors through diversified acquisition channels that will benefit both People of Concerns in Thailand and the world.
PSP Thailand requires Associate PSP IG Officer to be responsible for establishing hybrid model for strong performance of both in-house and outsourced F2F and Tele-fundraising programmes and for fully integrating the IG streams between F2F, Digital, Multi-Channels, DRTV including testing new channels to offer seamless experience to prospect donors.
Organizational Setting and Work Relationships
The United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern.
Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR have developed a $1 Billion Private Sector Fundraising Strategy 2018-2025. This strategy focuses on both Individual Giving and Private Sector Partnerships and identifies priority fundraising markets and regions.
Individual Giving (IG) is targeted at the general public to secure the support of individuals through regular, unrestricted donations, cash appeals and legacies. The aim is to generate both monthly and one-time donations from individuals using various channels and methods including direct mail, face-to-face fundraising, telemarketing, digital fundraising, DRTV and emergency fundraising, with focus on strong donor loyalty and lifetime value.
The purpose is to maximize the donor base from the individual giving (IG) for UNHCR, those with the ability to provide donations of between $1 to $10.000 per year to UNHCR.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
Education & Professional Work Experience
Years of Experience / Degree Level
3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree
Field(s) of Education
Business, Marketing; Political or Social Sciences; or other relevant field.
Certificates and/or Licenses
Relevant Job Experience
Relevant professional experience in Private Sector Fundraising and Partnerships with exposure to an international environment and/or with humanitarian organizations. Proven ability to meet fundraising targets, possess required expertise and up-to-date knowledge in donor acquisition channels including Face-to-Face and Online, donor retention and donor development methods. Possess required expertise and up-to-date knowledge in donor retention and development using digital, mail and telemarketing. Experience with emergency fundraising and monthly giving. Experience in developing and implementing cohesive, innovative, aggressive and integrated direct response strategies that have resulted in measurable and significant growth in net revenue and donor base. Experience with writing annual plans and budgets, and with fundraising reports, analysis and KPIs. Experience with fundraising-related databases and software. Demonstrated ability to work independently and to motivate others. Excellent donor and vendor communications/relations. Preparing and implementing plans and developing plans for annual income growth as well as in strategic planning. Major existing and new marketing techniques including direct marketing and direct response fundraising, monthly donor programmes including face-to-face and DRTV. Maximizing individual donor life-time value through implementation of a tested donor communication cycle. Telemarketing, middle donors, legacy and digital fundraising. Developing material for direct response either in direct marketing in a not-for-profit or as an account manager in a direct marketing consultancy. Managing the production of fundraising materials from creative and design to production, print and delivery.
Possess required expertise and up-to-date knowledge in existing and new PSP donor acquisition channels including Mail, DRTV and Press. Experience with middle level giving and legacy marketing. Thorough knowledge of UNHCR operational arrangements, its relief and protection programmes, the funding needs and priorities. Another relevant UN language. International not-for-profit experience and fundraising for a humanitarian cause. Exposure to UN system with particular focus on fundraising activities for humanitarian causes (ideally field exposure). Excellent analytical and conceptual skills and strong communication and presentation skills. Analytical and creative thinking ability. Good communication and strong interpersonal and negotiation skills. Proven ability to deal with multiple tasks/projects.
FR-PSFR Direct Marketing and Direct Response Fundraising;
FR-Experience in Private Sector Fundraising;
FR-Fundraising-face to face, mass appeal, digital, emergency, DRTV, etc.
FR-Online communications, web-based marketing and fundraising contents;
FR-Fundraising approach skills (Face2Face/Sales Prog outsourced-Sales workforce/Door2Door);
IT-MS Office Applications;
IT-Internet, e-commerce, database, marketing software;
MS-Drafting, Documentation, Data Presentation;
Fluency in English and Thai
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation
Empowering and Building Trust
Planning and Organizing
Change Capability and Adaptability
Candidates must be Thai nationals.
Internal staff members should consult the Recruitment and Assignment of Locally Recruited Staff (RALS), UNHCR/AI/2020/1/Rev.1. If you have any question regarding the eligibility, you may also contact the HR unit.
No late applications will be accepted. Only shortlisted candidates will be contacted. Shortlisted candidates may be required to sit for a written test and/or oral interview. UNHCR does not charge a fee at any stage of the recruitment process (application, interview, processing or any other fees).
UNHCR strongly encourages qualified female applicants for this position. UNHCR seeks to ensure that male and female employees are given equal career opportunities. UNHCR is committed to achieving workforce diversity in terms of gender, nationality and culture. All applications will be treated with the strictest confidentiality.
Refugees – who cares? We Do
Contact : firstname.lastname@example.org