CRM Administrator

CRM Administrator
Location: Bangkok
Salary: Competitive
Contract type: Permanent
Closing date: 19 January 2023

Who are we
World Animal Protection is a truly global organisation, working in over 50 countries across the world, with a offices in every continent. Our vision is a world where animals live free from suffering. We protect animals because we believe sustainable future for the planet can only be achieved if both animals and people are part of the solution.

Main Purpose of the role
To ensure the efficient management, development and integrity of the CRM platform, its data and functionality to support the operational goals and strategies of World Animal Protection in Thailand, in line with data protection and data processing laws and regulations in Thailand and World Animal Protection guidelines.

Duties and Responsibilities
Functional
• To ensure that the CRM platform (systems and processes) always operate accurately and efficiently. (Non-profit Sales cloud and Marketing Cloud).
• To ensure that donations are processed in an accurate and timely manner and that supporter’s donation history is accurately recorded.
• To customize and develop managements reports and dashboard to internal stakeholders, including but not limited to fundraising, finance and senior management.
• Cleaning data on the platform upon the retention policy
• Investigate and troubleshoot for any platform or operational issues with given appropriate solutions.
• Execute SIT/UAT and log test and result.
• Keep abreast of and adhere to codes of practice and regulatory changes ensuring that data processing is carried out in accordance with the law, Local World Animal Protection policies and to best practice standards that protects the reputation of World Animal Protection.

Skills and Experience
Essential
• Experience in managing CRM systems and databases – specifically Salesforce and Marketing Cloud.
• Highly analytical and able to manipulate data – E.g. SQL, MS Power BI and Excel skills.
• Highly methodical, organised and structured thinking with great attention to detail – project management skills.
• Cross team collaboration to support functional scope and wider corporate objectives of World Animal Protection

Qualifications
• At least 3 years of hands-on experience in database administration(Salesforce).

Desirable
• Previous experience working in a B2C environment.

We will only consider applications through the link below

https://bit.ly/40Th4e1

Address 27th Floor, 253 Asoke, Sukhumvit 21 Road, Khlong Toei Nuae, Wattana, Bangkok 10110
https://goo.gl/maps/NviMMm9QcF8sxDj3A

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