The International Federation of Red Cross and Red Crescent Societies (IFRC), Country Cluster Support Team Bangkok seeks to appoint a:
Title: Risk Communications & Community Engagement and Accountability (CEA) Senior Officer for COVID-19
Reports to: Head of Country Cluster Support Team
Location: Based in Bangkok, Thailand
The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world's largest humanitarian organization, with 192 member National Societies. As part of the International Red Cross and Red Crescent Movement, our work is guided by seven fundamental principles; humanity, impartiality, neutrality, independence, voluntary service, unity and universality.
The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest volunteer-based humanitarian network. IFRC is a membership organisation established by and comprised of its member National Red Cross and Red Crescent Societies. Along with National Societies and the International Committee of the Red Cross (ICRC), the IFRC is part of the International Red Cross and Red Crescent Movement. IFRC’s headquarters is in Geneva, with regional and country offices throughout the world. On 31 December 2019, the government of China reported a cluster of cases of pneumonia of unknown cause in Wuhan, Hubei Province. A novel (new) coronavirus (COVID-19) was identified. Cases have been confirmed in several countries and on 20 January, human-to-human transmission was confirmed. As an increasing number of countries confirm cases of COVID-19 more and more National Societies request risk communication and Community Engagement and Accountability (CEA) support.
The Risk Communication & CEA Senior Officer will support the IFRC operations teams to enhance the impact and efficiency of emergency response operations through the integration and coordination of risk communication & CEA activities and approaches in strong collaboration with the health and information management (IM) teams, and under the guidance of the Regional CEA Coordinator. The Risk Communications & CEA Senior Officer will primarily work with National Societies in the Country Cluster Support Team, Bangkok, as well as other National Societies and IFRC Offices in the Asia Pacific Region. This includes participatory approaches, feedback systems, risk communication and evidence-based advocacy. The focus of the Risk Communications & CEA Senior Officer will be to ensure the inclusion of community participation and feedback in all phases of the operation through mainstreaming CEA across sectors. The Risk Communication & CEA Senior Officer will have a specific focus on setting up community feedback systems, ensuring community feedback and complaints are collected, analysed and acted upon by the sectors. The role will also be expected to work closely with PMER and IM counterparts to ensure all information and feedback from communities is effectively visualised, profiled within the operation, and used to inform strategic decision-making.
Job duties and responsibilities
- The Risk Communications & CEA Senior Officer shall adhere to standard operational procedures (SOPs), Code of Conduct, Principles and Rules for Red Cross and Red Crescent Humanitarian Assistance and other standards
- The Risk Communications & CEA Senior Officer will provide reports, with agreed frequency, to the line manager/technical line managers.
- The Risk Communications & CEA Senior Officer will submit the Handover Document, Mission Appraisal and a Deployment Feedback at the end of the mission to the line/technical managers.
Specific tasks for Operational Support include:
- Ensures that the operation is implemented in accordance with the Movement-wide commitments and minimum actions for CEA, and relevantpolicies and guidelines.
- Supports the planning, rolling out and adaptation of risk communication & CEA tools, methodologies, trainings and activities based on assessments and other relevant research and suitable to the local context and cultural practices and in close collaboration with the health team and other technical leads.
- Supports and ensures use across operations teams of the most relevant social sciences research, impact surveys and perception data (including social-cultural data, sources of vulnerabilities, community structures and power dynamics) to support the design of comprehensive and evidence-based community engagement strategies.
- Supports the setting up/strengthening of appropriate feedback methods and systemsto gain a deeper understanding of community feedback, including perceptions, beliefs, rumours and complaints (i.e. through trainings and mentoring of National Society feedback managers and risk communication focal points).
- Ensures feedback, community perceptions and insights are regularly analysed and shared with key operation teams and decision makers to inform action.
- Works with operation teams to ensure the most vulnerable groups have equal access to communication channels and feedback mechanisms and participate in decision making processes. Designs and facilitates the training of staff and volunteersin collaboration with the health team on essential risk communication and CEA aspects, such as the code of conduct, good communication skills, dealing with complaints and sensitive feedback and ensuring that feedback is acted upon.
- Raises awareness on the importance ofrisk communication and CEA with senior management, staff and volunteers through presentations, trainings and briefing sessions.
- Participates in relevant inter-agency coordination groups and supports National Society’s engagement to ensure Red Cross Red Crescent risk communication and CEA efforts are coordinated and recognized.
- Supports evidence-based learningby assessing and monitoring levels of community engagement through supporting research, impact surveys, perception studies and case studies.
Qualifications, experiences and skills required:
- An advanced university degree in a relevant area such as social sciences/behavioural/communication sciences or equivalent experience
- 3 years of practical CEA experience
- Experience in implementing community feedback/accountability mechanisms
- Experience implementing CEA in humanitarian emergencies
- Experience in implementing risk communication and CEA in health emergencies
- Experience of designing and implementing participatory assessments and research activities
Knowledge, skills and languages
- Excellent analytical skills and knowledge of quantitative, qualitative and participatory research methodologies and analysis
- Working knowledge of MS office
- Excellent project management skills, able to work under pressure and manage multiple projects simultaneously, to a high standard and to deadline
- Facilitation and training skills
- Prefer knowledge of mobile data collection tools (ODK, Kobo or similar) and data visualisation (PowerBI)
- Good understanding of CEA issues in emergencies contexts
- Good knowledge of gender and diversity issues in humanitarian programming
- Prefer coordination and negotiation skills, with the capacity to build partnerships with internal and external organisations
- Fluently spoken and written English
- International applicant, should hold a valid work permit or residence permit to live and work in Thailand
Interested candidates, please apply directly through IFRC's website from the link below;
- Cover Letter with salary expectation
- Curriculum Vitae with 3 referees
Application material are non-returnable, and we thank you in advance for understanding that only short-listed candidates will be contacted for the next step in the application process.
Closing date: 11 April 2020
More information about IFRC, please visit www.ifrc.org.
เจ้าหน้าที่ประจำสำนักงาน / Officer